Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

ELLIA NORIEGA

Falling Waters

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

14
14
years of professional experience

Work History

Administrative Assistant

shenandoah Smiles Pediatric Dentisry
Winchester
04.2025 - Current
  • Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel.
  • Processed payments for services rendered using appropriate software programs.
  • Responded to telephone inquiries from patients in a timely manner, providing accurate information and direction as needed.
  • Filed patient records accurately, ensuring up-to-date documentation of all procedures performed.
  • Processed referrals from other healthcare providers when necessary.
  • Educated patients about post-operative and at-home care for optimal outcomes.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.

MEDICAL INTERPRETER

NIKI’S INT’L LTD
10.2024 - Current
  • Facilitated communication between Spanish-speaking individuals and English-speaking clients during medical, legal, and business meetings.
  • Ensured accurate translations of spoken and written material while maintaining cultural sensitivity.
  • Conducted consecutive and simultaneous interpreting sessions across diverse contexts.
  • Adapted interpretations to align with the cultural context of various audiences.
  • Maintained confidentiality and adhered to ethical standards during all interpreting sessions.

MEDICAL INTERPRETER/OFFICE ASSISTANT

HEALTHY SMILES
05.2018 - 04.2025
  • Conducted medical interpretation for staff, patients, and families across all departments.
  • Performed phone and face-to-face interpretation for appointments and inquiries.
  • Managed patient appointments and provider schedules to enhance operational efficiency.
  • Informed supervisor of patient concerns to facilitate timely resolution.
  • Ensured confidentiality of patient care in all interactions.
  • Executed copying, scanning, filing, and faxing of important documents.
  • Reduced no-show rate from 30% to 10% through proactive patient confirmation.
  • Assisted patients in understanding insurance benefits and processed dental billing accurately.
  • Compiled technical, legal or medical terminology and information used in translations.
  • Maintained filing systems, both electronic and physical, for easy document retrieval.

RESTAURANT MANAGER

VIVA MEXICO
Inwood
01.2011 - 05.2018
  • Maximized customer satisfaction through superior service delivery.
  • Responded efficiently to customer complaints, ensuring timely resolutions.
  • Developed and implemented budgets to monitor financial performance.
  • Hired, trained, and evaluated employees to enhance team capabilities.
  • Organized and supervised shifts to ensure optimal staffing levels.
  • Trained staff on best customer service practices for consistent quality.
  • Implemented policies and protocols to improve operational efficiency.
  • Recommended strategies to broaden audience reach and increase profitability.

Education

HIGH SCHOOL DIPLOMA -

MUSSELMAN HIGH SCHOOL
Inwood, WV
06.2008

Skills

  • Interpersonal skills and public relations
  • Forward planning and strategic thinking
  • Problem solving, decision making, and conflict resolution
  • Strong verbal and written communication abilities
  • Ability to navigate sensitive topics with respect and professionalism
  • Proficient in Microsoft NextGen and Dentrix
  • Nextgen
  • Dentrix
  • Organization and delegation
  • Communication and motivation
  • Data entry
  • Bilingual
  • Strong time management skills to meet deadlines and accommodate various schedules
  • Appointment scheduling
  • Medical terminology
  • Dental terminology
  • Patient scheduling
  • Multi-task management
  • Payment processing

Languages

Spanish
Professional

References

References available upon request.

Timeline

Administrative Assistant

shenandoah Smiles Pediatric Dentisry
04.2025 - Current

MEDICAL INTERPRETER

NIKI’S INT’L LTD
10.2024 - Current

MEDICAL INTERPRETER/OFFICE ASSISTANT

HEALTHY SMILES
05.2018 - 04.2025

RESTAURANT MANAGER

VIVA MEXICO
01.2011 - 05.2018

HIGH SCHOOL DIPLOMA -

MUSSELMAN HIGH SCHOOL

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