Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessDevelopmentManager

Ellia Ruiz

Dallas,TX

Summary

Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Excellent interpersonal, communication and leadership abilities.

Overview

19
19
years of professional experience

Work History

Leasing Professional

Mercer 1900 Bell Partners
Farmers Branch, TX
12.2021 - 01.2024
  • Monitored status of all active leases to prepare for renewals or vacancies, enforced occupancy terms and document updates, payments and property maintenance services.
  • Tracked leads using CRM software and followed up with interested parties.
  • Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
  • Built brand loyalty by delivering stellar leasing experience to residents.

Customer Communications Specialist

United States Postal Service
Carrollton, TX
11.2017 - 11.2021
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Promoted company through advertising, social media, digital marketing, events and traditional media avenues.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Engaged customers with proactive strategies to understand needs and develop successful solutions.

Assistant Property Manager

Fairfield Residential
Dallas, TX
02.2013 - 11.2017
  • Monitored vacancies and analyzed client concerns Collected rents, secured bank deposits, processed apartment security deposits and managed accurate applications Analyzed various property related financial reports.
  • Managed front office operations Responsible for monthly resident retention reporting, advertising reports and devised marketing strategies.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.

Junior Property Manager and Leasing Agent

Hayden Properties
Dallas, TX
03.2012 - 02.2013
  • Coordinate and oversee on behalf of owner, all tenant improvement and building construction work to ensure its timely and accurate.
  • Develops business relationships through memberships and participation in professional industry/trade and civic organizations.
  • Held roles as Leasing agent, Assistant Property manager duties.

Executive Legal Secretary

Samuel Rathel Gross Consultants
Dallas, TX
08.2004 - 12.2011
  • Work directly with attorney to prepare for upcoming cases, Monitor changes to government guidelines or regulations and submit reports on pertinent changes.
  • Drafting legal documents when requested, including subpoenas, motions, and summonses.
  • Assisted in maintaining department attorney personnel files with utmost confidentiality.

Education

MBA - Foreign Languages And Literatures

Southern Methodist University
Dallas, TX
09.2024

Bachelor of Arts - Communication Studies

Missouri State University
Springfield, MO
05.2004

Skills

  • Natural sales ability, poise, Professional demeanor
  • Strong research and Organizational skills
  • Comfortable working in a Fast-paced environment both Independently and on the team
  • Microsoft Office expertise
  • Bilingual English/Spanish

Languages

Spanish Highly proficient

Timeline

Leasing Professional

Mercer 1900 Bell Partners
12.2021 - 01.2024

Customer Communications Specialist

United States Postal Service
11.2017 - 11.2021

Assistant Property Manager

Fairfield Residential
02.2013 - 11.2017

Junior Property Manager and Leasing Agent

Hayden Properties
03.2012 - 02.2013

Executive Legal Secretary

Samuel Rathel Gross Consultants
08.2004 - 12.2011

MBA - Foreign Languages And Literatures

Southern Methodist University

Bachelor of Arts - Communication Studies

Missouri State University

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Ellia Ruiz