Elliana Bernal
Avondale,AZ
Summary
Detail-Oriented Operations Associate experienced in enhancing customer satisfaction and operational efficiency. Resolved issues and maintained high satisfaction rates through effective problem-solving and deadline management. Managed inventory and processed transactions accurately to support business objectives and improve overall productivity.
Overview
3
3
years of professional experience
Work History
Operations Associate
Sephora USA
10.2025 - Current
- Assisted in processing customer transactions with accuracy and speed using point-of-sale systems.
- Assisted in processing customer transactions with accuracy and speed using point of sale systems.
- Monitored stock levels, identifying discrepancies and coordinating reorders to prevent shortages.
- Contributed to team goals through effective communication and collaboration during peak store hours.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Supported daily operations by managing inventory levels and restocking shelves efficiently.
- Collaborated with team members to maintain clean and organized sales floor environment.
Package Handler
FedEx
09.2023 - 08.2024
- Loaded and unloaded packages efficiently, ensuring accurate handling procedures.
- Operated automated sorting equipment to streamline package processing.
- Maintained cleanliness and organization of work area to enhance safety standards.
- Assisted in training new team members on operational protocols and safety practices.
- Monitored shipping schedules, coordinating with team to meet delivery timelines.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Education
High School Diploma -
Apollo High School
Glendale, AZ05.2022
Skills
- Operational efficiency
- Deadline management
- Customer service
- Interpersonal skills
- Verbal and written communication
- Interpersonal and written communication
Timeline
Operations Associate
Sephora USA
10.2025 - Current
Package Handler
FedEx
09.2023 - 08.2024
High School Diploma -
Apollo High School