Elliana Frisch
The Patio Restaurant
Bowling Green,OH
7
years of professional experience
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills honed at The Patio Restaurant. Proven ability to enhance guest engagement and satisfaction through effective problem-solving and menu memorization, leading to increased sales and referrals. Committed to maintaining high standards in fast-paced environments.
Work History
Server - Summer Job
5 Months- Provided exceptional customer service, ensuring a positive dining experience for all patrons.
- Processed orders accurately using point-of-sale system, minimizing errors during service.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, enhancing overall restaurant ambiance.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Inspected dishes and utensils for cleanliness.
- Increased sales significantly by upselling higher-end products to customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Improved dining experience by providing prompt, attentive service to guests.
Window Person - Summer Job
3 Years 5 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Developed effective communication techniques to improve customer satisfaction and relationship management.
- Monitored dietary needs and adhered to safety measures, including handwashing and using clean utensils for food service.
- Operated cash register, efficiently managing high-volume transactions and minimizing wait times.
Stocker - Summer Job
3 Years 3 Months- Stocked shelves efficiently to ensure optimal product availability and presentation.
- Collaborated with team members to organize merchandise layouts for improved customer access.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Helped prep food ie. washed lettuce, made cookie/scone/muffin dough, quiche, fruit salad, chicken salad, etc.
- Went on store runs if we ran out of something.
- Brought food out to customers.
- Conducted routine inspections of stock areas to uphold cleanliness and safety standards.
Education
- Interior Design
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Menu memorization
Take-out service
Problem-solving
Warm and friendly
Calm demeanor
Timeline
Server - Summer Job
The Patio Restaurant
05.2026 - CurrentRead More
Window Person - Summer Job
The Patio Restaurant
05.2023 - CurrentRead More
Stocker - Summer Job
Ooh La La
05.2019 - 08.2022Read More
Bowling Green State University
from Interior Design
Read More