Elliana Raheb
Worcester,MA
Summary
Dedicated pharmacy technician with leadership experience in directing and supervising teams, providing exceptional customer service, and ensuring adherence to healthcare standards. Seeking to leverage skills in pharmacy operations and patient care in a dynamic healthcare environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Direct-Shared Services Lead Technician
BILH Pharmacy
10.2023 - Current
- Provide guidance and supervision to pharmacy technicians, ensuring adherence to protocols, safety standards, and operational procedures.
- Delegate workflow operations to optimize efficiency and maintain consistent service levels.
- Onboard and train new pharmacy technicians on pharmacy procedures, systems, and customer service standards.
- Collaborate with healthcare providers and interact directly with patients to address medication-related inquiries and ensure accurate information.
- Prioritize excellent customer service by addressing inquiries with professionalism and providing timely assistance to patients and staff.
Pharmacy Operations Manager
Walgreens Pharmacy
05.2021 - 10.2023
- Directed a team of 18 staff members, ensuring smooth daily pharmacy operations and compliance with all regulatory requirements.
- Managed inventory control, ensuring medication stock levels were maintained and minimizing shortages or overstock situations.
- Trained, mentored, and evaluated pharmacy staff, fostering a collaborative and efficient work environment.
- Coordinated with healthcare providers to address patient needs and resolve medication-related issues.
- Ensured patient safety by overseeing medication dispensing and verifying prescriptions.
- Delivered excellent customer service, handling patient inquiries and resolving complaints with professionalism and care.
Senior Certified Pharmacy Technician
Walgreens Pharmacy
02.2016 - 04.2021
Beauty Advisor
Walgreens Pharmacy
03.2012
Education
Chemistry -
Worcester State University
Worcester, MA01-2017
Skills
- Team leadership
- Patient Interaction and Customer Service
- Pharmacy Operations & Procedures
- Onboarding and Training New Staff
- Communication & Problem-Solving
- Retail experience
- Attention to detail
Committee
Massachusetts Society of Health-System Pharmacists (MSHP), Technician Member
Certification
- Pharmacy Technician Certification Board (PTCB), 2016-02-01
- Pharmacy Technician Training Classes, 2015-09-01
- Immunization Certification, American Pharmacists Association (APhA), 2020-12-01
- Basic Life Support, American Red Cross, 2021-01-01
Languages
English
Arabic
Accomplishments
- BILH Pharmacy Week 2024 Mentorship Award
- Massachusetts Society of Health-System Pharmacists (MSHP) Conference 1ST PLACE for Technician Poster Category “GLP-1 Access: A Collaborative Approach with the Technician at the Forefront” April 2025
Presentations
- Cracking the Code: The Importance of the Pharmacist and Pharmacy Technician Relationship in Improving Patient Access, Massachusetts Society of Health-System Pharmacists (MSHP) Conference, 2024-05-22
- GLP-1 Access: A Collaborative Approach with the Technician at the Forefront, Massachusetts Society of Health-System Pharmacists (MSHP) Conference, 2025-04-01
Timeline
Direct-Shared Services Lead Technician
BILH Pharmacy
10.2023 - Current
Pharmacy Operations Manager
Walgreens Pharmacy
05.2021 - 10.2023
Senior Certified Pharmacy Technician
Walgreens Pharmacy
02.2016 - 04.2021
Beauty Advisor
Walgreens Pharmacy
03.2012
Chemistry -
Worcester State University