Elliana Saba
5092 Constitution Lane, Liverpool
Summary
A driven and committed individual with outstanding customer service skills in a fast paced working environment. A strong desire to challenge themselves professionally and is eager for new opportunities to grow from. A goal-oriented individual who thrives with time management, organizational skills, and problem solving skills.
Overview
3
3
years of professional experience
Work History
Online Clothing Reseller
Depop
12.2022 - Current
- Increase sales by curating a diverse and appealing inventory of clothing items for resale.
- Enhance customer loyalty through exceptional customer service and personalized recommendations.
- Conducted market research to identify trends and popular brands, ensuring an up-to-date product offering.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
OGP Walmart Associate
Walmart
08.2021 - 08.2024
- Maintaining positive working relationships with customers, coworkers, and supervisors.
- Developed strong knowledge of grocery products and services though working and daily interactions with customers.
- communicating effectively with customers via phone or face-to-face regarding order status, delivery information, and substitutions.
- adapting quickly under pressure while managing high volume workloads during peak season periods.
- Managing multiple tasks simultaneously while adhering to strict safety protocols at all times such as proper packing techniques for certain items.
Waitress
Texas Roadhouse
03.2024 - Current
- Handles high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintains clean and welcoming dining environment, ensuring a positive guest experience.
- Remains calm and poised when dealing with difficult customers or during busy shifts.
- Maintain customer satisfaction with timely table check-ins to assess food and beverage needs.
- goes above and behind to make sure the costumers get the service they expect.
- collaborate well with coworkers and communicate any relevant information about tables or customers.
- Uses upselling techniques to encourage or draw customers into purchasing more expensive menu items.
Education
High School Diploma -
Liverpool High School
Liverpool, NY06.2023
Skills
- Customer Engagement
- Oral Communication
- Customer Service
- problem solving
- Customer Assistance
- Time Management
- Strong multitasking
- Upselling techniques
- Teamwork and Collaboration
- Cool Under Pressure
- Greeting guests
- Memory retention
Timeline
Waitress
Texas Roadhouse
03.2024 - Current
Online Clothing Reseller
Depop
12.2022 - Current
OGP Walmart Associate
Walmart
08.2021 - 08.2024
High School Diploma -
Liverpool High School
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