Elliana Tope

Anchorage,AK

Summary

Knowledgeable and charismatic Barista with solid background in creating high-quality beverages and providing exceptional customer service. Consistently recognized for maintaining clean and efficient work environment, contributing to team success. Demonstrated abilities in managing inventory and cash handling.

Overview

years of professional experience

Work History

Barista

Heavenly Cup Alaska

05.2024 - 12.2024

Maintained a clean and organized workspace for optimal productivity and safety.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Cleaned counters, machines, utensils, and seating areas daily.
Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Maintained regular and consistent attendance and punctuality.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.

Babysitter/Nanny

Childcare

01.2018 - 08.2023

Communicated positively with children and guardians
Maintained a clean and organized environment to ensure the well-being of children under care
Assisted with meal preparation, light housekeeping and laundry to support family with additional chores
Improved child safety by vigilantly monitoring play areas and consistently enforcing rules
Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household
Built lasting bonds with the families I worked with through excellent communication skills creating strong connections which led me being recommended amongst friends
Communicated with parents regarding children's progress and development, raising any issues

Clerical Office Assistant

Alaska Digestive and Liver Disease

03.2022 - 04.2023

Maintained confidentiality of sensitive company information while handling sensitive documents and communications
Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors
Provided clerical support to company employees by copying, faxing, and filing documents
Reduced errors in data entry by implementing a thorough review process for all documents
Contributed to a positive work environment through professional behavior and maintaining high confidentiality standards at all times
Edited and proofread documents for accuracy and completeness

Education

Nursing, Psychology

University of Arizona

Tucson, AZ

Highschool Diploma - undefined

Alaska Middle College School

Anchorage, AK

05.2023

Highschool Diploma -

South Anchorage High School