Ellianna Novak

Server/Kitchen Staff Member

Sonic Drive In

04.2018 - 02.2024

Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Explained menu items and suggested appropriate options for food allergy concerns.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.