Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ellianna Sigler

Austin,TX

Summary

Service-oriented professional with over a decade of experience in customer engagement, team leadership, and operational efficiency. Currently pursuing a Master’s in Counseling, bringing strong interpersonal skills, emotional attunement, and a commitment to inclusive care. Seeking to contribute to Costco’s member-first culture by delivering exceptional customer service, streamlining processes, and fostering a welcoming environment for every guest.

Experienced with training team members to maximize their potential and productivity. Utilizes effective training techniques to ensure comprehensive understanding and application. Track record of fostering collaborative and results-driven team environment.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Team Trainer

Whole Foods Market
07.2010 - Current
  • Delivered responsive, personalized customer service in a high-traffic retail environment, consistently resolving issues with professionalism and empathy
  • Trained and supported 60+ employees through coaching and team development programs focused on service excellence and operational consistency
  • Assessed performance gaps and created targeted training materials to improve communication, role clarity, and workflow efficiency
  • Fostered team collaboration through respectful feedback, conflict resolution, and consistent leadership, enhancing both morale and productivity
  • Maintained speed and accuracy during peak hours, ensuring smooth transactions and positive member experiences

Sales Associate / Buyer / Manager

Sun Harvest Market
08.1998 - 07.2010
  • Led and mentored a team of 15+ staff with a focus on customer care, skill-building, and efficient service delivery
  • Built lasting customer relationships through dependable service, relational attentiveness, and proactive problem-solving
  • Delivered community education on consumer health topics, supporting public wellness and informed purchasing decisions
  • Managed inventory, purchasing, and merchandising to support store operations and minimize waste

Education

Master of Arts - Counseling

Texas State University
San Marcos, TX
01.2027

Bachelor of Arts - Psychology

Texas State University
San Marcos, TX
05.2022

Associate of Arts - Fine and Studio Arts

Austin Community College
Austin, TX
12.2003

Skills

  • Customer Service & Member Engagement
  • Point-of-Sale (POS) Systems & Inventory Tools
  • Efficient Multitasking & Time Management
  • Conflict Resolution & Team Collaboration
  • Active Listening & Problem Solving
  • Communication & Role Clarity
  • Adaptability in High-Volume Retail Settings
  • Relational Leadership & Service Recovery

Certification

Texas Food Handler Certification

Timeline

Team Trainer

Whole Foods Market
07.2010 - Current

Sales Associate / Buyer / Manager

Sun Harvest Market
08.1998 - 07.2010

Bachelor of Arts - Psychology

Texas State University

Associate of Arts - Fine and Studio Arts

Austin Community College

Master of Arts - Counseling

Texas State University