Ellias Richard
Las Vegas
Summary
Skilled Customer Service Representative with a track record of resolving complex customer issues and ensuring high levels of satisfaction. At RDI Marketing and Family Dollar, I enhanced loyalty through empathetic complaint handling and effective dispute resolution. Expert in data entry and active listening, I consistently exceeded service level goals, contributing to improved team productivity and customer retention.
Experienced with handling customer inquiries and resolving issues in banking environment. Utilizes excellent communication and problem-solving skills to enhance client satisfaction. Strong understanding of banking procedures and customer service best practices.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
RDI Marketing
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained staff on operating procedures and company services.
- Identified and resolved discrepancies and errors in customer accounts.
Customer Service Representative
Family Dollar
02.2023 - 12.2023
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Cross-trained and backed up other customer service managers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Beacon Academy of Nevada
7360 W Flamingo Rd, Las Vegas, NV 8914706-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Complaint handling
- Professional telephone demeanor
- Building rapport
- Technical support
- Dispute resolution
- Product promotion
Timeline
Customer Service Representative
RDI Marketing
02.2023 - Current
Customer Service Representative
Family Dollar
02.2023 - 12.2023
High School Diploma -
Beacon Academy of Nevada
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