Skilled leader with strong background in high-level management roles, prepared to drive organizational success. Proven ability to strategize and execute plans that enhance growth and efficiency. Strong focus on team collaboration and achieving measurable results. Respected for adaptability, reliability, and effective communication. Proficient in strategic planning, operations management, and B2B engagement.
Work History
National Director of Benefits
Healthy Halo Insurance Services
Burbank, CA
01.2016 - Current
Lead public outreach initiatives to educate associations on health insurance accessibility via ACA/Covered California and private health insurance marketplace. Facilitated informative webinars for businesses regarding ICHRA (individual health reimbursement arrangement) legislation and ACA compliance.
Streamlined benefits administration processes, improving efficiency, employer, and employee satisfaction.
Coordinated with cross-functional teams to align service delivery with client expectations.
Fostered strong relationships with clients through regular communication and feedback sessions.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Assistant Tour Manager & Artist Relations
Live Nation
Various
05.2001 - 12.2015
Oversaw artist relations and transportation logistics for major music festivals, including Coachella Valley Music Festival, Stagecoach Festival, Austin City Limits, and Bonnaroo. Coordinated meet and greet events for performers through I Love All Access Touring. Managed relationships with multiple Live Nation subsidiaries to optimize event operations.
Coordinated logistics for tours, ensuring timely transportation and accommodation arrangements.
Assisted Tour Manager in logistical aspects of trip planning, resulting in smooth travel experiences for musicians.
Anticipated problems with meeting tour deadlines and developed alternative plans.
Located vendors for necessary supplies and equipment and organized on-time deliveries.
Controlled overhead costs and logistical expenses to meet tour budget goals.
Event Coordinator
Quantum Events
Los Angeles, California
01.2008 - 01.2009
Directed the establishment of a successful event design and production company focused on high net worth clients, non-profit organizations, and corporations. Oversaw the recruitment of freelance staff and vendors, managing intricate logistics for catering, transportation, and entertainment across various settings. Developed and executed innovative design concepts and thematic elements. Managed financial operations, including estimates, budgets, proposals, and reconciliations, resulting in significant revenue growth within the first year.
Coordinated logistics for events, ensuring seamless execution from planning to on-site management.
Developed vendor relationships, negotiating contracts to optimize service delivery and cost efficiency.
Managed event budgets, tracking expenses to adhere to financial guidelines and maximize resource allocation.
Education
B.A. - Liberal Arts
St. Mary's College
Skills
Sales team development
Public Speaking
Customer relationship management
Project management
Transportation coordination
Event design
Affiliations
SAG-Screen Actors Guild
Certification
Life & Health Insurance Licensure (Multiple States)