Ellie Breeden
Los Angeles,CA
Summary
My years of experience in the service industry, from working as a hotel receptionist and housekeeper, to waitressing for high profile auction houses, have made me very confident communicating with guests, handling high paced environments with ease, and providing top tier service. After working remotely due to Covid-19, I am excited to bring these skills back to the service industry and continue working attentively with guests and staff.
Overview
12
12
years of professional experience
Work History
Branch Receptionist
Heritage Auctions
Los Angeles , California
09.2019 - 08.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Assistant Data Analyst
Heritage Auctions
Los Angeles , California
09.2019 - 08.2020
- Coordinated statistical data analysis, design and information flow.
- Assisted in creating prediction models to accurately predict what our rare wines would sell for at auction.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Participated in requirements meetings and data mapping sessions to understand business needs.
- Worked closely with and maintained functional working relationships two senior data analysts
- Responsible for finalizing and documenting client payments in extremely fast paced environments.
Auction Assistant
Heritage Auctions
Los Angeles , California
08.2017 - 08.2018
- Worked independently with minimal supervision.
- Assisted in catering the event (taking orders, running food, etc.)
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Assistant Data Analyst
University Of Puget Sound
Tacoma , Washington
08.2017 - 05.2018
- Responsible for orchestrating group studies.
- Responsible for communicating one on one with study participants (answering questions, scheduling, via email and phone)
- Responsible for recording group study findings, analyzing the data, and reporting my findings to my superiors.
Lab Manager
University Of Puget Sound
Tacoma , California
08.2017 - 05.2018
- Responsible for taking meal orders and running food to tables for large meetings or group studies.
- Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
- Kept equipment maintained, facility clean and organized and inventory stocked to maximize performance.
- Kept laboratory in compliance with applicable guidelines and laws.
- Determined quality department standards, practices and procedures.
Hotel Receptionist
Katherine Elizabeth Armstrong
Santa Fe , New Mexico
08.2012 - 07.2016
- Completed check-ins and gave our guests a guided tour of the property and facilities.
- Answered the company phone promptly to schedule arrival dates and communicate with guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification..
Hotel Housekeeper
Katherine Elizabeth Armstrong
Santa Fe , New Mexico
08.2012 - 01.2016
- Responsible for cleaning and organizing the kitchen throughout the day in order to maintain a functional working space.
- Responsible for cleaning bathrooms and turndown service.
Education
Bachelor of Science - Marketing/ Statistics
University of California - Los Angeles
Los Angeles, CA05.2024
Skills
- Prefer working in fast paced environments
- Professional etiquette
- Very comfortable working and communicating with customers to ensure they receive the best possible experience
- Multitasking Abilities
- Excellent Communication
- Analytical and Critical Thinking
Timeline
Branch Receptionist
Heritage Auctions
09.2019 - 08.2020
Assistant Data Analyst
Heritage Auctions
09.2019 - 08.2020
Auction Assistant
Heritage Auctions
08.2017 - 08.2018
Assistant Data Analyst
University Of Puget Sound
08.2017 - 05.2018
Lab Manager
University Of Puget Sound
08.2017 - 05.2018
Hotel Receptionist
Katherine Elizabeth Armstrong
08.2012 - 07.2016
Hotel Housekeeper
Katherine Elizabeth Armstrong
08.2012 - 01.2016
Bachelor of Science - Marketing/ Statistics
University of California - Los Angeles
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