Ellie Brockhurst
Nashville,TN
Summary
Vibrant Guest Experience Specialist with years of experience delighting guests and enhancing employers' public image. Detail-oriented people-person proficient at discerning and meeting guests' needs completely, courteously, and promptly. Committed to building relationships with guests while cultivating new and retained business for employer.
Overview
3
3
years of professional experience
Work History
Guest Experience Specialist
The Escape Game
Nashville, TN
08.2023 - Current
- Excited guests by presenting high-energy and enthusiastic product and service promotions, by quickly meeting customer needs and by following up to confirm outstanding experiences.
- Maintained cleanliness of lobby area, including furniture arrangement and decorations.
- Promoted special events, packages and discounts to encourage repeat business.
- Handled incoming calls from potential guests about the availability of games.
- Managed inventory of supplies such as products, apparel, and drinks.
- Demonstrated knowledge of all games and services to provide accurate information to guests.
- Assisted other staff in different positions to maintain smooth running shifts.
Hostess
YaYa's Euro Bistro
Chesterfield, MO
09.2021 - 07.2023
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Built positive relationships with other front-of-house and kitchen staff.
- Maintained a clean and organized dining area.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Hostess
The Brass Rail
O'Fallon, MO
03.2021 - 09.2021
- Greeted guests warmly upon arrival, seating them promptly.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Built positive relationships with other front-of-house and kitchen staff.
- Maintained a clean and organized dining area.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Education
High School Diploma -
Fort Zumwalt West High School
O'Fallon, MO05-2023
BBA - Music Business
Belmont University
Nashville, TNSkills
- Reservation Management
- Guest Relations
- Strong Interpersonal Skills
- Event Planning
- Issue Resolution
Affiliations
- Broadcast team volunteer
- Worship team volunteer
- Former ballerina
Timeline
Guest Experience Specialist
The Escape Game
08.2023 - Current
Hostess
YaYa's Euro Bistro
09.2021 - 07.2023
Hostess
The Brass Rail
03.2021 - 09.2021
High School Diploma -
Fort Zumwalt West High School
BBA - Music Business
Belmont University
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