Ellie Brockhurst
Jackson,TN
Summary
Dependable and successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities. Skilled in creative direction, I excel in teamwork and problem-solving. Demonstrates the ability to foster collaborative environments, ensuring high-quality service delivery and positive feedback. Detail-oriented, organized team player with strong organizational skills and an ability to handle projects with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Worship Intern
The Crossing
06.2024 - Current
- Enhanced worship experience by creating engaging content.
- Provided instrumental and vocal support during worship services, enhancing the overall musical experience for attendees.
- Maintained efficient communication between interns, staff, and volunteers to ensure seamless execution of ministry activities.
- Supported pastoral staff in planning weekend services and special events such as baptisms and holiday services.
- Supported religious leaders in performing various duties.
Guest Experience Specialist
The Escape Game
09.2023 - 04.2024
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Maintained accurate records of guest preferences and history for tailored experiences during future stays.
- Resolved conflicts tactfully and diplomatically, ensuring minimal negative impact on guest satisfaction ratings.
- Enhanced operational efficiency by proactively identifying areas for process improvement within the department.
- Assisted front desk operations by fielding phone calls, responding to emails, and greeting walk-in guests professionally.
Hostess
Yaya's EuroBistro
10.2021 - 08.2023
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Hostess
The Brass Rail Restaurant
02.2021 - 10.2021
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
Education
High School Diploma -
Fort Zumwalt West High School
O'Fallon, MO05.2023
Skills
- Leading Worship
- Creative Direction
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
Timeline
Worship Intern
The Crossing
06.2024 - Current
Guest Experience Specialist
The Escape Game
09.2023 - 04.2024
Hostess
Yaya's EuroBistro
10.2021 - 08.2023
Hostess
The Brass Rail Restaurant
02.2021 - 10.2021
High School Diploma -
Fort Zumwalt West High School
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