Ellie Brockman
Thornton,CO
Summary
Well-qualified Customer Service Representative familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
3
3
years of professional experience
Work History
Beauty Advisor
Ulta Beauty
09.2023 - 01.2024
- Manages cash, credit card and check transactions
- Creates a comfortable and enjoyable shopping experience
- Maintains great conversion in loyalty program
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Advertise and explain benefits of in store credit card
- Maintains store cleanliness and store inventory
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
Customer Service Representative
United Airlines
11.2022 - 09.2023
- Greeted passengers with a smile and positive attitude as they entered the airport.
- Checked passengers in and verified they were fully ready and prepared with proper documents for travel.
- Assisted passengers with any travel issues that may have gone array, and helped guide passengers with the most effective options to get their travel plans back on track.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both passengers and the company alike.
- Actively listened to passengers, handled concerns quickly and escalated major issues to supervisor.
Assistant Manager
Claire's
07.2022 - 08.2023
- Provided a comfortable customer experience in store and over the phone.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Sales Associate
Crocs
01.2021 - 07.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Beauty Consultant
Target
08.2021 - 01.2022
- Provided excellent customer service through recommended products.
- Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
- Educated customers on proper makeup application techniques, empowering them to recreate desired looks at home.
- Participated in ongoing training sessions to enhance product knowledge and stay current on industry best practices.
Education
Cosmetology license - Cosmetology
Empire Beauty School
Thornton, CO09.2025
High School Diploma -
Mountain Range High School
05.2022
Skills
- Analytical Skills
- Travel Management
- Professional Phone Skills
- Cash Handling
- Customer Service
- Marketing
- Store management
- Leadership
- Customer relationship management
References
References available upon request.
Timeline
Beauty Advisor
Ulta Beauty
09.2023 - 01.2024
Customer Service Representative
United Airlines
11.2022 - 09.2023
Assistant Manager
Claire's
07.2022 - 08.2023
Beauty Consultant
Target
08.2021 - 01.2022
Sales Associate
Crocs
01.2021 - 07.2022
Cosmetology license - Cosmetology
Empire Beauty School
High School Diploma -
Mountain Range High School
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