Ellie Brockman

• Managed scheduling and calendar coordination for executives, ensuring efficient time management.
• Maintained filing systems and digital records, enhancing document retrieval efficiency.
• Coordinated office supply inventory and procurement, ensuring availability of essential items.
• Implemented process improvements to streamline administrative tasks, contributing to operational efficiency.
• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Served as a liaison between departments to facilitate effective communication throughout the company.
• Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
• Answered high volume of phone calls and email inquiries.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
• Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
• Managed complex calendars for senior executives to facilitate efficient scheduling and meeting planning.
• Enhanced executive productivity by managing email correspondence and prioritizing critical issues.
• Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
• Updated and maintained confidential databases and records.
• Screened personal and business calls and directed to appropriate party.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Paid attention to detail while completing assignments.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Developed and maintained filing systems, improving document retrieval and organizational processes.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Improved office efficiency by implementing new filing systems and document management processes.
• Collaborated on special projects to improve overall business operations within the organization efficiently.
• Streamlined office operations, leading to more organized environment by implementing digital filing systems.
• Filed paperwork and organized computer-based information.
• Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
• Managed mail and both incoming and outgoing correspondence, mail, email and faxes.

• Analyzed financial reports to identify cost-saving opportunities and optimize resource allocation.
• Supported owner by handling various administrative tasks, such as managing correspondence and maintaining accurate records of important documents.
• Participated in the hiring process, conducting interviews and assisting in the selection of qualified candidates who would contribute positively to the company culture.
• Spearheaded company-wide events that fostered team-building opportunities and increased employee engagement levels.
• Contributed to the development of a positive work culture by fostering strong communication among team members, which led to improved employee morale and productivity.
• Managed day-to-day business operations.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Assisted in recruiting, hiring and training of team members.

• Extracted and compiled medical data from electronic health records to ensure accuracy and compliance.
• Eased administrative burden on healthcare providers by managing patient charts and retrieving necessary documentation upon request.
• Enhanced patient privacy by adhering to strict confidentiality protocols when handling sensitive medical information.
• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
• Processed medical records requests from outside providers according to facility, state, and federal law.
• Maintained patient confidence by keeping patient records information confidential.
• Supported medical staff by providing organized and accurate medical records.
• Maintained patient records in compliance with security regulations.
• Maintained accuracy, completeness, and security for medical records and health information.
• Assisted in preparation of medical reports for external parties.
• Used classification manuals to gain additional knowledge of disease and diagnoses processes.

• Managed daily operations, ensuring high-quality service and product consistency.
• Developed and implemented marketing strategies to enhance customer engagement and brand awareness.
• Supervised staff training sessions, fostering a collaborative team environment and improving service efficiency.
• Analyzed sales data to identify trends, adjusting inventory levels to meet customer demand effectively.
• Established vendor relationships, negotiating favorable terms for supplies while maintaining quality standards.
• Streamlined operational processes, reducing waste and increasing profitability through efficient resource allocation.
• Led community events, enhancing local presence and driving foot traffic to the tea room and pastry shop.
• Implemented customer feedback systems, using insights to refine menu offerings and improve overall satisfaction.
• Established strong customer relationships through excellent communication and attentive service.
• Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
• Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
• Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
• Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
• Trained and motivated employees to perform daily business functions.
• Boosted revenue by identifying new business opportunities and diversifying product offerings.
• Developed a high-performing team through effective recruitment, training, and performance management.
• Increased client satisfaction by implementing innovative business strategies and streamlining processes.
• Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
• Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
• Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
• Elevated brand visibility by spearheading comprehensive digital marketing campaign.
• Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
• Launched series of successful new products, conducting market research and adjusting offerings based on feedback.
• Led company through successful rebranding initiative, refreshing image and attracting broader customer base.
• Interacted well with customers to build connections and nurture relationships.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Trained and guided team members to maintain high productivity and performance metrics.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Supervised creation of exciting merchandise displays to catch attention of store customers.

• Excellent communication skills, both verbal and written.
• Organized and detail-oriented with a strong work ethic.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Developed and maintained courteous and effective working relationships.

Managed the billing department for the 3 branches of Northwest Family Physicians in Crystal, Robbinsdale and Plymouth Minnesota. Coded and prepared billing to insurance companies for our clinics. Worked with medical records, scheduling, nurses and doctors.

• Facilitated communication between departments to support collaborative projects.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
• Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
• Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
• Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Data Entry Input and Processing of prescriptions from 13 branches of Snyder Brother's Drug Stores by submitting to insurance companies for reimbursement.

Typing, Filing, Data Input, Organization with Syllabus for students, Tests, Class materials.

Assisted with typing and data entry input of claims from our clients to our insurance company for reimbursement. Worked the phone bank for directing calls to CEO and triage nursing staff.

• Assisted in patient preparation and comfort during dental procedures.
• Managed sterilization of instruments, ensuring compliance with safety protocols.
• Recorded accurate patient information and treatment histories in electronic systems.
• Coordinated scheduling for appointments, optimizing office workflow efficiency.
• Supported dentists by anticipating needs during various procedures and treatments.
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
• Prepared and arranged instruments, medications, and required materials for dental procedures.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
• Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
• Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
• Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
• Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
• Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
• Prepared patient x-rays and images for dentist review.
• Took dental images following strict patient protection rules, applying lead aprons.
• Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
• Contributed to office organization by maintaining accurate patient records and updating files regularly.
• Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
• Contributed to comfortable patient experience, offering reassurance and support throughout treatments.
• Improved patient care with meticulous attention to instrument sterilization and preparation.
• Improved dental procedure outcomes with accurate preparation of filling and crown materials.
• Prepared treatment areas for patient care, ensuring sterile and organized environment.
• Supported dental procedures, ensuring efficient operation and patient satisfaction.
• Enhanced patient rapport by consistently delivering compassionate and professional care.
• Assisted in emergency dental procedures, providing critical support in high-pressure situations.
• Prepared and sterilized instruments and materials for use by dentists.
• Prepared patient X-rays and images for review by dentist.
• Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.
• Staged tray for procedures by arranging dental instruments and equipment.
• Assisted in chair-side dental procedures by filling cavities and taking impressions.
• Exposed, developed and mounted dental x-rays.