ELLIE DELGADO
OMAHA
Summary
Assistant Property Manager with a proven track record in enhancing tenant relationships and community engagement through exceptional customer service. Demonstrates strong skills in conflict resolution, team leadership, and property management, contributing to increased occupancy rates and tenant retention. Possesses expertise in streamlining lease processing workflows, resulting in heightened efficiency and tenant satisfaction.
Overview
8
8
years of professional experience
Work History
Assistant Property Manager
Southwest Gables Apartments
10.2024 - Current
- Provided exceptional customer service, fostering strong tenant relationships and enhancing community engagement.
- Managed lease agreements and renewals, contributing to a noticeable increase in occupancy rates and tenant retention.
- Analyzed maintenance requests to prioritize urgent issues, resulting in faster resolution times and improved tenant satisfaction.
- Coordinated with maintenance and cleaning teams to ensure property standards, leading to enhanced curb appeal and positive feedback.
- Maintained accurate financial records and processed rent payments, ensuring compliance with company policies and reducing discrepancies.
- Streamlined lease processing workflows, enhancing efficiency and reducing turnaround times, leading to increased tenant satisfaction.
Assistant Property Manager
Npdodge Property Management
07.2022 - 10.2024
- Coordinated tenant communications and property maintenance, enhancing resident satisfaction and reducing response times significantly.
- Implemented a digital tracking system for maintenance requests, streamlining operations and improving issue resolution timelines.
- Fostered strong relationships with vendors to negotiate contracts, leading to cost savings and improved service quality.
- Provided exceptional customer service to residents, fostering a welcoming community atmosphere and promoting tenant retention.
- Cultivated a positive community environment by actively engaging with residents, leading to increased tenant satisfaction and retention rates.
CNA
GrapeTree Medical Staffing
01.2021 - 07.2022
- Provided essential support for patients during daily routines, ensuring comfort and safety.
- Assisted nursing staff with admissions and discharges, streamlining patient flow and care delivery.
- Monitored and documented changes in patient conditions, enabling timely nursing interventions.
- Communicated effectively with patients and families, providing updates and addressing concerns.
- Implemented infection control measures, maintaining a clean and safe environment for patients.
- Facilitated mobility support for patients, enhancing their physical independence and confidence.
CNA
CHI
03.2019 - 11.2021
- Provided compassionate patient care, enhancing comfort and satisfaction through attentive support and effective communication.
- Assisted nursing staff in daily routines, fostering a collaborative environment that improved patient recovery times.
- Monitored vital signs and documented changes, enabling timely interventions that led to noticeable improvements in patient outcomes.
- Maintained accurate patient records, ensuring compliance with healthcare protocols and enhancing the quality of care provided.
- Implemented a patient feedback system, gathering insights that drove improvements in care practices and increased overall patient satisfaction.
- Delivered compassionate care, fostering trust and comfort, which significantly enhanced patient satisfaction and overall experience.
CNA
Hillcrest Country Estates
06.2018 - 01.2020
- Provided compassionate care to residents, enhancing their quality of life and fostering a nurturing environment.
- Assisted with daily living activities, significantly improving resident satisfaction and promoting independence.
- Worked closely with healthcare teams to develop tailored care plans, ensuring comprehensive support and measurable health outcomes.
- Maintained accurate patient records and monitored vital signs, contributing to effective care management and timely interventions.
- Evaluated patient needs and reported changes to nursing staff, facilitating prompt adjustments in care and improving resident well-being.
Education
High School - undefined
Ralston High School
Omaha, NE05.2018
Skills
- Conflict Resolution
- Team Leadership
- Time Management
- Nursing
- Property Management
- Organizational skills
- Leasing
- Yardi
- Appfolio
- Caregiving
- Communication Skills
- Clinic Experience
- AppFolio
LANGUAGES
English
Spanish (Proficient)
Timeline
Assistant Property Manager
Southwest Gables Apartments
10.2024 - Current
Assistant Property Manager
Npdodge Property Management
07.2022 - 10.2024
CNA
GrapeTree Medical Staffing
01.2021 - 07.2022
CNA
CHI
03.2019 - 11.2021
CNA
Hillcrest Country Estates
06.2018 - 01.2020
High School - undefined
Ralston High School