Summary
Overview
Work History
Education
Skills
Timeline
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Ellie DeSchepper

Viola,IL

Summary

Motivated individual who likes working as part of a high-energy team in order to complete tasks and build connections with those around me in a customer-service environment.

Overview

4
4
years of professional experience

Work History

Flex Worker

Hy-Vee
Milan, IL
12.2021 - Current
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Completed online shopping orders submitted by customers.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Connected with customers via cellphone to ensure maximum satisfaction.

Customer Service Representative

Farmer's State Bank
Viola, IL
06.2021 - 11.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Educated customers on use of banking website and mobile apps.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Counted and packaged currency and coins.

Member Services Associate and Personal Trainer

Two Rivers YMCA
Moline, IL
01.2021 - 06.2021
  • Kept administrative records current and accurate to promote efficiency and team effectiveness.
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.
  • Followed up with members regularly via phone and email to obtain payments and schedule services.
  • Designed specific workout systems for individual clients based on performance ability.
  • Educated club members about relationship between nutrition and fitness.

Kennel Assistant

Schmidt's Country Kennel
Viola, IL
09.2019 - 09.2020
  • Processed various payment methods.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Monitored animal playgroups for aggressive behaviors in order to maintain safety of pet participants.
  • Stuck to an exact feeding and watering schedule.
  • Built customer relationships.

Style Advisor

Justice Tween Brands
Moline, IL
10.2018 - 03.2020
  • Handled payment transactions to maintain accuracy.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Cultivated lasting relationships with clients and coworkers through one-on-one interactions in store environment.
  • Collaborated with other stylists to discuss exciting new trends that could be utilized in development of new displays.


Education

Some College - General Education Courses

Black Hawk College
East Moline, IL

Certification - Nutrition Coaching

National Academy of Sports Medicine
02.2022

Certification - Perfomance Enhancement Specialist

National Academy of Sports Medicine
02.2022

Certification - Personal Training

National Academy of Sports Medicine
03.2021

High School Diploma -

Sherrard High School
Sherrard, IL
05.2020

Skills

  • Flexible and Adaptable
  • Teamwork and Collaboration
  • Written Communication
  • Good Telephone Etiquette
  • Self-Motivated
  • Dependable and Punctual

Timeline

Flex Worker

Hy-Vee
12.2021 - Current

Customer Service Representative

Farmer's State Bank
06.2021 - 11.2021

Member Services Associate and Personal Trainer

Two Rivers YMCA
01.2021 - 06.2021

Kennel Assistant

Schmidt's Country Kennel
09.2019 - 09.2020

Style Advisor

Justice Tween Brands
10.2018 - 03.2020

Some College - General Education Courses

Black Hawk College

Certification - Nutrition Coaching

National Academy of Sports Medicine

Certification - Perfomance Enhancement Specialist

National Academy of Sports Medicine

Certification - Personal Training

National Academy of Sports Medicine

High School Diploma -

Sherrard High School

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Ellie DeSchepper