Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ellie Fechter

Foley

Summary

Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at Gulf Island Grill. Proven ability to enhance guest experiences through effective relationship management and suggestive selling techniques, leading to increased sales and customer loyalty. Committed to maintaining high cleanliness standards and fostering team collaboration.

Overview

29
29
years of professional experience

Work History

Server

Gulf Island Grill
03.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Sales Associate

Sandras Place
03.2023 - 03.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Server Manager

Desotos
10.2013 - 03.2023
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
  • Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Monitored server performance and provided feedback to enhance server delivery.
  • Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
  • Enforced compliance with food safety and sanitation standards throughout restaurant.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
  • Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.

Sales Associate

Bay Flooring
02.1997 - 10.2013
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

No Degree - General Studies

Faulkner State C.C.
Fairhope, AL

Fairhope
Fairhope, AL
05-1996

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Service prioritization
  • Team collaboration
  • Sales expertise
  • Sales techniques
  • Order accuracy
  • Suggestive selling
  • Guest relations management
  • Point of sale operation
  • Relationship management

Timeline

Server

Gulf Island Grill
03.2025 - Current

Sales Associate

Sandras Place
03.2023 - 03.2025

Server Manager

Desotos
10.2013 - 03.2023

Sales Associate

Bay Flooring
02.1997 - 10.2013

No Degree - General Studies

Faulkner State C.C.

Fairhope

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