ELLIE GOLDEN
Saint Joseph
Summary
Dedicated college student with 2+ years of diverse customer service and administrative experience. Skilled in providing excellent client support, managing day-to-day operations, and maintaining detailed records. Committed to delivering high-quality work and contributing to the success of the organization.
Overview
3
3
years of professional experience
Work History
Physical Therapy Technician
Hulst Jepsen Physical Therapy
05.2025 - Current
- Assisted physical therapists in developing and implementing patient treatment plans.
- Monitored patients' progress during therapy sessions to ensure adherence to prescribed protocols.
- Maintained and organized therapeutic equipment to optimize clinical operations.
- Educated patients on exercise techniques and safety measures for home routines.
Assitant Softball Coach
Watervliet High School Softball
11.2024 - Current
- Developed and implemented practice plans to enhance player skills and team performance.
- Mentored athletes in game strategies, fostering critical thinking and teamwork.
- Analyzed performance data to identify areas for improvement and adjust training methods.
- Coordinated travel arrangements for competitions, ensuring logistical efficiency and team readiness.
Assistant Property Manager
Real Property Management
05.2024 - Current
- Support the property manager in the day-to-day operations of a portfolio of residential and short-term rental properties
- Assist with tenant relations, including responding to inquiries, resolving complaints, and managing lease renewals
- Perform property inspections and coordinate maintenance and repair projects with vendors
- Maintain detailed property records, documentation, and reporting for property owners & HOA
- Provide administrative support, including scheduling, filing, and general office duties
- Act as a backup point of contact for tenants and vendors in the property manager's absence
Cleaning Staff Member
Real Property Management
05.2022 - Current
- Clean weekly summer rentals for upcoming guests.
- Launder all linens, towels, and bedding, emptied trashcans, and transported waste to collection areas.
- Used time management to meet deadlines for upcoming rental guests.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Stocked cleaning supplies are based on upcoming cleaning jobs.
- Delivering quality customer service to address urgent needs and cleaning requests.
Garage Clothing
Clothing Store
10.2024 - 01.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Restaurant Hostess
Silver Beach Pizza
05.2022 - 05.2022
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Support servers, food runners, and bussers by keeping the dining area ready for every guest.
- Watch dining area staff to evaluate server loads and calculate accurate wait times.
- Monitor front entrance for new guests while assisting servers by taking and delivering drink orders.
- Cultivate positive guest relations by managing information and orchestrating speedy seating.
- Part time
Education
Bachelor of Science - Exercise Science
Grand Valley State University
Allendale, MI01-2027
High School Diploma - undefined
Watervliet Senior High School
Watervliet, MI05.2024
Associates of Science - Sports Medicine
Lake Michigan College
Benton Harbor, MI05.2024
Skills
- Customer Service & Client relations
- Property Management Support
- Administrative & Clerical Support
- Hospitality & Hostess Experience
- Proficient in Microsoft & Google Docs
- Strong organizational & time management skills
- Problem solving
Timeline
Physical Therapy Technician
Hulst Jepsen Physical Therapy
05.2025 - Current
Assitant Softball Coach
Watervliet High School Softball
11.2024 - Current
Garage Clothing
Clothing Store
10.2024 - 01.2025
Assistant Property Manager
Real Property Management
05.2024 - Current
Cleaning Staff Member
Real Property Management
05.2022 - Current
Restaurant Hostess
Silver Beach Pizza
05.2022 - 05.2022
High School Diploma - undefined
Watervliet Senior High School
Associates of Science - Sports Medicine
Lake Michigan College
Bachelor of Science - Exercise Science
Grand Valley State University
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