Summary
Overview
Work History
Education
Skills
Timeline
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Ellie Gordon

Stokesdale,NC

Summary

Dynamic Crew Leader with extensive experience at Sonic Drive-In, excelling in crew management and safety protocols. Proven track record of enhancing team productivity through effective training and proactive problem-solving. Skilled in multitasking and quality control, fostering a collaborative environment that boosts customer satisfaction and operational efficiency.

Overview

5
5
years of professional experience

Work History

Crew Leader

Sonic Drive in
06.2020 - 10.2023
  • Supervised daily operations to ensure adherence to safety protocols and operational standards.
  • Trained new crew members on equipment usage and best practices for efficiency.
  • Coordinated team schedules, optimizing coverage during peak hours to enhance service delivery.
  • Implemented process improvements that streamlined workflows and reduced downtime.
  • Assisted in inventory management by monitoring stock levels and reporting discrepancies.
  • Fostered a collaborative work environment, encouraging open communication among team members.
  • Resolved customer inquiries promptly, ensuring high levels of satisfaction and service quality.
  • Conducted regular performance reviews, providing constructive feedback to support team development.
  • Trained employees in time management and proper ways to complete job duties.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Monitored team members to verify work quality and address concerns.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
  • Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Developed a strong sense of teamwork among crew members through regular communication and team building activities.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
  • Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
  • Established positive relationships with customers and colleagues through high standards of customer service.
  • Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.
  • Addressed any personnel conflicts or issues in a timely manner, maintaining open lines of communication with all team members.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.
  • Handled employee scheduling, balancing workload while accommodating individual preferences and availability.
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.
  • Implemented quality control measures to ensure consistent results across all completed tasks and projects.
  • Provided expert guidance and support to crew members when faced with complex challenges or difficult decisions, fostering a solutions-oriented approach in the workplace.
  • Streamlined workflow processes to reduce downtime and increase overall productivity within the team.
  • Collaborated with management to develop strategies for achieving company goals, such as increasing efficiency or improving customer service.
  • Established and enforced policies and procedures to maintain high standards of work.
  • Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback to crew members.

Crew Member

Sonic Drive-in Chicago, Uptown
06.2018 - 06.2020
  • Assisted in maintaining cleanliness and organization of work areas to enhance efficiency.
  • Operated kitchen equipment safely while learning proper food handling procedures.
  • Collaborated with team members to deliver high-quality customer service during peak hours.
  • Supported inventory management by restocking supplies as needed throughout shifts.
  • Learned safety protocols and adhered to health regulations to ensure compliance.
  • Communicated effectively with customers to address inquiries and provide recommendations.
  • Participated in training sessions to develop skills in food preparation and service techniques.
  • Adapted quickly to changes in menu items and daily specials, ensuring accurate information delivery.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Stocked shelves to organize aisles in assigned department.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Enhanced team efficiency by consistently preparing workstations before peak hours.
  • Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
  • Enhanced customer experiences by quickly addressing and resolving complaints.
  • Assisted in menu development by providing feedback on popular items and customer preferences.
  • Increased customer satisfaction with prompt and accurate order taking.
  • Maintained cleanliness and organization of dining area, leading to improved customer experiences.
  • Improved team morale, leading to increased productivity and reduced turnover.
  • Streamlined drive-thru operations, significantly reducing wait times for customers.
  • Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
  • Boosted repeat customer rates by providing friendly and engaging service.
  • Fostered positive team environment by assisting coworkers during rush periods.
  • Increased sales of promotional items by effectively communicating benefits and specials to customers.
  • Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
  • Ensured food safety by rigorously adhering to sanitation standards during food preparation.
  • Supported training of new crew members, leading to more efficient onboarding process.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
  • Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
  • Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
  • Contributed to inventory management, minimizing food waste and controlling costs.
  • Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
  • Accurately operated cash register to process customer payments.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Observed customer purchases in line and differentiated between standard portions.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Prepared salads, soups and sandwiches for customers.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Completed milkshakes and ice cream desserts for customers.
  • Brewed coffee and tea and changed out drink station syrups.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Education

Diploma -

Forsyth Technical Community College
Winston-Salem, NC
11.2021

Skills

  • Crew oversight
  • Safety guidelines
  • Multitasking and organization
  • Crew management
  • Teamwork and collaboration
  • New hire training
  • Work Planning and Prioritization
  • Equipment maintenance
  • Safety protocols and procedures
  • Documentation and reporting
  • Issue troubleshooting
  • Verbal and written communication
  • Proactive problem-solving
  • Delegating work
  • Team management
  • Equipment inspection
  • Employee management
  • Task prioritization
  • Schedule planning
  • Heavy machinery operation
  • Quality control
  • Rational Decision-making
  • Crew scheduling
  • Project management
  • Problem-solving
  • Multitasking
  • Multitasking Abilities
  • Relationship building
  • Time management
  • Joining work

Timeline

Crew Leader

Sonic Drive in
06.2020 - 10.2023

Crew Member

Sonic Drive-in Chicago, Uptown
06.2018 - 06.2020

Diploma -

Forsyth Technical Community College

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Ellie Gordon