Ellie Gray
Meridian,ID
Summary
Proven leader with a track record of improving customer satisfaction and loyalty. Skilled in conflict resolution and administrative support, adept at problem-solving and engaging with clients. Recognized for exceptional customer service, driving results through strategic sales and operational management.
Overview
5
5
years of professional experience
Work History
Receptionist
Organic Origins Spa
Boise, ID
08.2024 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed daily deposits, following bank policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; and verifying receipt of supplies.
Manager
Anytime Fitness
Moscow, ID
08.2022 - 08.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Scheduled interviews for potential candidates and conducted reference checks before hiring.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Oversaw daily operations, maintaining efficiency and quality standards.
Manager
McDonald's Restaurant
Moscow, ID
08.2019 - 08.2022
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Moscow Senior High School
Moscow01-2021
Skills
- Administrative Support
- Client retention
- Conflict resolution
- Sales strategy
- Problem-solving
- Multi-line phone talent
- Cash handling expertise
- Client engagement
- Customer Service
References
References available upon request.
Timeline
Receptionist
Organic Origins Spa
08.2024 - Current
Manager
Anytime Fitness
08.2022 - 08.2024
Manager
McDonald's Restaurant
08.2019 - 08.2022
High School Diploma -
Moscow Senior High School
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