Summary
Overview
Work History
Education
Skills
Certification
Timeline
Other Experience
Generic

Ellie Gundlach

Lancaster,United States

Summary

Dynamic IT professional with two years experience in technology support, dedicated to enhancing team performance and operational efficiency. Experience in employee development with strong computer skills and proficiency in Microsoft Office applications. Known for being adaptable, communicating clearly, and working well with others to solve complex problems and keep collaboration strong. I am eager to build a solid foundation in IT and cybersecurity and contribute to innovative, high-performing teams.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Service Student Worker

Charger Tech 360 IT Center - Southwest Wisconsin Technical College
Fennimore
04.2025 - 05.2026
  • Provided technical support to students and faculty, enhancing user experience with IT services.
  • Assisted in troubleshooting hardware and software issues, contributing to efficient problem resolution.

Crew Trainer

McDonald's
Lancaster
01.2022 - 04.2025
  • Trained new crew members on operational procedures and customer service excellence.
  • Ensured compliance with safety protocols and health regulations during daily operations.

Education

Associate of Applied Science - Cybersecurity

Southwest Wisconsin Technical College
Fennimore, WI
05-2026

High School Diploma - undefined

Lancaster High School
Lancaster
05-2024

Skills

  • Microsoft Office
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Fast Learner
  • Decision Making
  • Critical thinking and problem solving
  • Teamwork
  • Conflict Resolution
  • Time Management

Certification

  • Microsoft Office Specialist - Associate (Office 2019) April 2022
  • FOA Certified Fiber Optic Technician September 2024
  • FOA Certified Premises Cabling Technician
  • Cisco Certified Support Technician - Cybersecurity March 2025
  • Cisco Certified Support Technician - Networking March 2025

Timeline

IT Service Student Worker

Charger Tech 360 IT Center - Southwest Wisconsin Technical College
04.2025 - 05.2026

Crew Trainer

McDonald's
01.2022 - 04.2025

High School Diploma - undefined

Lancaster High School

Associate of Applied Science - Cybersecurity

Southwest Wisconsin Technical College

Other Experience

  • Collegiate Cyber Defense Competition Midwest - Invitational November 2024
  • Collegiate Cyber Defense Competition Midwest - Regional February 2025
  • Cyphercon, Milwaukee April 2025
  • Thotcon, May 2025
  • Cyphercon, Milwaukee April 2026