Ellie Hadac
Mount Horeb,WI
Summary
Meticulous Front-Desk Associate/Educator with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
6
6
years of professional experience
Work History
Babysitter/Nanny
Sarah Sherf
Mount Horeb, WI
06.2021 - Current
- Fixing meals, completing homework, completing daily chores, washing dishes, folding clothes, and cleaning house.
- Played games, worked on puzzles and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Taught children to organize toys, wash hands and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Offered age-appropriate, fun and educational activities for 2 children ranging in age from six weeks to sixth grade.
- Maintained updated list of emergency contact information and child's health information in case of emergencies.
- Studied and researched food allergies to understand requirements for individuals with such conditions.
- Supervised children on playground to help develop physical and social skills.
Front Desk Associate
PlayNWisconsin
Middleton, WI
07.2017 - Current
- Established and maintained cleanliness and organization of front desk area.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process for less than or equal to 385 patrons.
- Answered guest questions and referred to local points of interest.
- Delivering and enforcing safety protocols
- Entering customer info into POS,
- Completed paperwork filing, cleaning, and maintaining of showroom
- Writing up and confirming of event orders
- Processing all donation requests.
Education
College Degree - Biology
University of St Thomas - Saint Paul
St. Paul 2024
High School Diploma -
Mount Horeb High School
Mount Horeb05.2020
Skills
- Lobby/Front Desk Maintenance
- Guest Services
- Writing Skills
- Call Center
- Excel/Microsoft Office
- Scheduling
- Sales Experience
- Bookkeeping
- Efficient Service
- Time Management
- Guest Satisfaction
- Answering Customer Questions
- Customer focus & orientation — Highly Proficient
- Responding to customer situations with sensitivity—Highly Proficient
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Babysitter/Nanny
Sarah Sherf
06.2021 - Current
Front Desk Associate
PlayNWisconsin
07.2017 - Current
College Degree - Biology
University of St Thomas - Saint Paul
High School Diploma -
Mount Horeb High School