Summary
Overview
Work History
Education
Skills
Timeline
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Ellie Hays

Denver,CO

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

Cheesemonger

King Soopers
Broomfield, CO
06.2023 - Current
  • Coordinated with vendors to ensure timely delivery of cheese orders.
  • Maintained accurate records of inventory and sales.
  • Provided customers with product knowledge and advice about cheeses.
  • Assisted in the preparation of cheese platters for special events.
  • Cut, wrapped, weighed, priced, and labeled various types of cheese.
  • Ensured proper storage conditions for cheese products to maintain freshness and quality.
  • Organized display cases to maximize customer appeal.
  • Conducted daily temperature checks on refrigeration units to maintain food safety standards.
  • Developed promotional campaigns to increase sales of specialty cheeses.
  • Tracked stock levels and placed orders as needed to keep shelves stocked.
  • Cleaned work areas and equipment according to health code regulations.
  • Adhered to all safety policies and procedures when handling knives or other sharp tools used in cutting cheese blocks.
  • Inspected incoming shipments for quality assurance purposes.
  • Handled customer complaints in a professional manner.
  • Researched new products, recipes, trends, and suppliers.
  • Attended educational seminars related to industry best practices.
  • Participated in weekly team meetings regarding store operations.
  • Processed payments from customers using point-of-sale systems.
  • Performed regular maintenance on equipment such as slicers or graters.
  • Monitored expiration dates on products and removed expired items from shelves.
  • Prepared monthly reports detailing sales performance by product type.
  • Cut and formed cheese into desired shapes for packaging different types of cheeses.
  • Controlled curdling process to separate fat and protein from whey and water.
  • Sampled cheese products regularly to assess quality and adjust process to reach flavor targets.
  • Managed cheese making vats and associated touch-screen controls to precisely control factors such as pH.
  • Operated pasteurization machinery to reduce risk of food-borne illnesses by heading product to [Number] degrees.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Recommended merchandise to customers based on needs and preferences.
  • Maintained knowledge of sales and promotions, return policies and security practices.

Cake Decorator

King Soopers
Longmont, CO
06.2020 - 06.2023
  • Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
  • Organized supplies to ensure efficient workflow during cake decorating process.
  • Mixed colors and flavors of frosting to create desired aesthetic effects on cakes.
  • Applied fondant to cakes with precision and accuracy.
  • Formulated designs based on customer specifications.
  • Prepared buttercream icing for use in cake decoration projects.
  • Decorated cakes with a variety of edible decorations including sugar flowers, chocolate figures, and marzipan fruits.
  • Troubleshot any issues that arose during the cake decorating process.
  • Assisted customers in selecting appropriate cake designs for their events.
  • Monitored inventory levels of baking supplies and alerted management when restocking was necessary.
  • Ensured all tools were sanitized prior to beginning each project.
  • Measured ingredients accurately according to recipes used in the bakery.
  • Followed safety protocols while using sharp utensils such as knives or spatulas.
  • Assembled multiple tiers of cakes with precision and stability.
  • Stacked layers of cakes onto tiered stands without damaging them.
  • Frosted finished cakes evenly and smoothly using various techniques.
  • Incorporated creative elements into cake designs as requested by clients.
  • Kept up with industry trends regarding new flavor combinations and design ideas.
  • Sculpted 3D figurines out of fondant for use on specialty cakes.
  • Cleaned work area after completing each project for sanitation purposes.
  • Provided guidance to other team members regarding proper cake decorating techniques.
  • Decorated cakes for special occasions, showers, birthdays and christenings.
  • Assisted customers with planning cake vision, including color, theme and size.
  • Answered phone calls, put in orders and handled customer disputes or complaints.
  • Used pastry bags and tips to pipe messages and decorative roses onto cakes.
  • Cleaned display cases, utensils and working spaces to keep sanitary work environment.
  • Worked with common cake decorating and baking tools, such as mixers and carving tools.
  • Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
  • Applied creative techniques to design beautiful, memorable wedding cakes.
  • Produced frostings and creams for cakes and other edibles.
  • Used photo cake software to create specialty birthday and anniversary cakes.
  • Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
  • Stocked shelves and ordered inventory when product stock became low.
  • Assembled, prepared, decorated and frosted average of 13 cakes per shift.
  • Met with customers to discuss needed bakery items and take orders.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Reviewed expiration dates on items and removed expired products from stock to maintain quality.
  • Coordinated supplies, placed orders and managed stock on hand for bakery.
  • Finished baked goods with glazes, icings and other toppings.
  • Wrapped items in plastic in preparation for display and to sell to customers.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Adhered to safety protocols to minimize mishaps and accidents with baking equipment.
  • Combined ingredients by hand and with electric mixing equipment.

Deli Clerk/Cheesemonger

King Soopers
Firestone, CO
05.2014 - 06.2020
  • Greeted customers in a friendly and professional manner.
  • Maintained cleanliness of the deli area and equipment.
  • Prepared all food orders according to customer specifications.
  • Stocked shelves with fresh items daily.
  • Rotated product on shelves to ensure freshness.
  • Adhered to health and safety standards while preparing food.
  • Trained new employees on proper handling of food, safety protocols, and customer service techniques.
  • Assisted customers with selecting products from the deli case or menu board.
  • Operated cash register accurately and efficiently for customer transactions.
  • Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
  • Provided accurate pricing information when requested by customers.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • Followed company recipes for preparing foods such as soups, salads, sandwiches.
  • Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
  • Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
  • Offered suggestions for additional items that would complement customer's order selections.
  • Inspected labels on deli products to verify accuracy of pricing.
  • Maintained records such as inventory levels or sales figures.
  • Utilized point-of-sale system to process payments from customers.
  • Resolved customer complaints in a timely manner while maintaining a polite demeanor.
  • Participated in weekly team meetings to discuss performance goals or operational issues.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Sliced meats and cheeses and weighed deli items for customers.
  • Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
  • Responded to customer questions regarding product availability.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.
  • Informed customers of deli specials to increase profits.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
  • Documented and entered special orders for event catering and party trays.
  • Offered samples to promote and upsell specials.
  • Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.

Education

M.D. - Medical Assisting

Concorde Career College - Aurora
Aurora, CO
11-2017

Skills

  • Cleaning Procedures
  • Food Regulations
  • Customer Education
  • Food Preparation
  • Food Allergy Awareness
  • Menu Planning
  • Sanitation Practices
  • Hygiene Standards
  • Product Rotation
  • Inventory Control
  • Food Science Understanding
  • Staff Training and Development
  • Sales Support
  • Production Planning
  • Quality Control Management
  • Budgeting and Cost Control
  • Regulation Compliance
  • Team Oversight
  • Quality Assessment
  • Food Safety Regulations
  • Product Packaging

Timeline

Cheesemonger

King Soopers
06.2023 - Current

Cake Decorator

King Soopers
06.2020 - 06.2023

Deli Clerk/Cheesemonger

King Soopers
05.2014 - 06.2020

M.D. - Medical Assisting

Concorde Career College - Aurora

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Ellie Hays