Ellie Heben
Racquet Club Of Ann Arbor
Ann Arbor,MI
2
years of professional experience
Dedicated Swim Lesson Instructor and Lifeguard skilled in customer service and relationship building. Proven ability to enhance participant engagement and monitor progress, fostering an inclusive and safe learning environment, as well as building friendly and maintainable relationships with people of all ages.
Work History
Swim Lesson Instructor
1 Year 1 Month- Instructed 8 swim lessons a week for diverse age groups, enhancing participants' water safety and swimming skills.
- Developed lesson plans tailored to individual skill levels, fostering an inclusive learning environment.
- Monitored student progress, providing constructive feedback to encourage improvement and build confidence.
- Implemented safety protocols to ensure a secure swimming environment for all participants during lessons.
- Collaborated with parents to communicate progress updates and address any concerns regarding student development.
- Increased student confidence in the water through positive reinforcement and gradual progression of skills.
- Conducted private one-on-one swim lessons for students requiring specialized attention or advanced skill development.
- Provided exceptional customer service to parents, addressing concerns and providing regular progress updates on child''s swimming skills.
- Built strong relationships with students'' families, creating open communication channels for feedback on lesson quality and overall satisfaction.
Life Guard
1 Year 11 Months- Responded promptly to emergencies, providing first aid and rescue support as needed.
- Responded promptly to emergencies, providing first aid and rescue support.
- Educated members on pool rules and safety protocols to promote a secure environment.
- Conducted regular inspections of pool facilities, maintaining cleanliness and readiness for use.
- Assisted in training new lifeguards on emergency procedures and safety measures.
- Collaborated with team members to develop strategies for effective crowd management during busy hours.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Upheld hygiene standards in pool and surrounding area.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
Education
No Degree
Skills
Group instruction
Swim safety training
First aid training
Water safety monitoring
Aquatic emergency response
Youth engagement strategies
Customer service
Constructive feedback techniques
Adaptability and dependability
Relationship building
Conflict resolution
Effective communicator
Lesson plan development
Accomplishments
- First place Michigan Interscholastic Press Association Award winner
- National Honor Society Member
- Michigan All State member (ice hockey)
- CPR and AED certified
Interests
Outdoor Recreation
Enjoy participating in ice hockey and lacrosse for overall physical and mental well-being.
I enjoy helping others and giving back to the community.
Reading
Traveling
Volunteering
Coaching
Timeline
Swim Lesson Instructor
Racquet Club Of Ann Arbor
07.2025 - CurrentRead More
Life Guard
Racquet Club Of Ann Arbor
09.2024 - CurrentRead More
Pioneer High School
No Degree
Read More