Ellie Hicks
Roswell,GA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
09.2023 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Guest Services Receptionist
Beau Rivage Resort & Casino
02.2023 - 07.2023
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Streamlined check-in and check-out processes for improved guest experience and increased positive reviews.
- Assisted guests with special requests, ensuring a personalized and memorable stay at the hotel.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Administrative Assistant
Island View Casino Resort
01.2022 - 02.2023
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Inbound Call Center Representative
Continuum Global Solutions
07.2021 - 01.2022
- Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
- Enhanced communication skills through active listening, empathy, and clear verbal responses during customer interactions.
- Kept up-to-date with company products, services, policies, and regulations to provide accurate information to callers at all times.
- Exceeded established performance metrics by demonstrating strong problem-solving abilities in addressing caller concerns quickly.
Education
No Degree - Communications
Kennesaw State University
Kennesaw, GA05.2024
Skills
- Up-Selling
- Office Administration
- Document Control
- Quality Assurance
- Data Entry
- Clerical Support
- Customer Relationship Management
- Appointment Scheduling
- Documentation and Reporting
- Verbal and Written Communication
Timeline
Barista
Starbucks
09.2023 - Current
Guest Services Receptionist
Beau Rivage Resort & Casino
02.2023 - 07.2023
Administrative Assistant
Island View Casino Resort
01.2022 - 02.2023
Inbound Call Center Representative
Continuum Global Solutions
07.2021 - 01.2022
No Degree - Communications
Kennesaw State University
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