Ellisha Jackson
United States Army National Guard
Philadelphia,PA
1
Certification
17
years of professional experience
Detail-oriented Certified Registered Central Service Technician (CRCST) and Sterile Processing Leader with a strong background in acute care hospitals and ambulatory surgery centers. Expertise in team leadership, compliance with AAMI and Joint Commission standards, and inventory management. Focused on staff development, quality assurance, and process improvement to enhance healthcare operations.
Work History
Automated Logistical Specialist (92A)
3 Years 9 Months- Ordered and distributed items for platoon to maintain an efficient working environment.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Tracked orders and notified customers of status or potential delays.
- Created and maintained records, which included stock lists, inventory and material counts.
- Coordinated expedited shipping requests, maintaining accurate documentation for timely billing.
- Assisted in development and implementation of logistics policies and procedures to provide a roadmap for daily operations.
- Managed loading, unloading, and sorting of supplies, ensuring timely deliveries and adherence to schedules.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Generated documentation and information required for customer shipments.
- Unloaded incoming supplies, equipment and materials and stored items proper areas of warehouse.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Established operational procedures and complied with military policies.
Team Lead
3 Months- Led daily Sterile Processing Department (SPD) operations, ensuring efficient workflow, staff support, and optimal departmental performance.
- Coordinated daily staffing assignments, scheduling, and coverage to maintain operational efficiency.
- Served as liaison between Sterile Processing, Operating Room, vendors, and Purchasing regarding case schedules, add-ons, instrumentation needs, repairs, and supply orders.
- Managed vendor communication to ensure required instrumentation was available for scheduled surgical procedures.
- Oversaw instrument repair processes, including tracking, shipment preparation, and reintegration of repaired instruments into sets.
- Maintained instrument tracking systems, tagging processes, count sheets, and sterilization documentation; served as department super-user for tracking software.
- Performed and supervised instrument tray assembly, packaging, sterilization preparation, storage, and quality control activities.
- Monitored inventory, sterility dates, and compliance with regulatory and departmental standards.
- Assisted with quality assurance initiatives, performance improvement projects, data collection, and report preparation.
- Supported onboarding, training, and continuing education of new and existing staff in collaboration with Surgical Services educators and vendors.
- Ensured department cleanliness, organization, and adherence to infection prevention and sterilization standards.
- Assisted with employee evaluations, performance reviews, incident investigations, and corrective action processes.
- Provided frontline coverage in departmental roles as needed to support uninterrupted operations and patient care.
SPD Technician Supervisor
5 Months- Directed daily operations of the Sterile Processing Department, ensuring continuous support for surgical services.
- Managed staff scheduling, attendance, productivity, and performance evaluations.
- Oversaw decontamination, assembly, sterilization, storage, and distribution of surgical instruments and medical equipment.
- Ensured departmental compliance with AAMI, OSHA, CDC, and Joint Commission standards.
- Developed and implemented departmental policies, procedures, and quality improvement initiatives.
- Coordinated staff education, onboarding, annual competencies, and continuing education programs.
- Managed inventory control, vendor relationships, instrument repairs, and capital equipment requests.
- Conducted audits of sterilization documentation, biological monitoring, and instrument tracking systems.
- Collaborated with Operating Room leadership, Infection Prevention, and Risk Management to improve patient safety outcomes.
Sterile Processing Technician
1 Year 6 Months- Disassembling, cleaning, inspecting, preparing, assembling, sterilizing and dispensing surgical instrumentation\trays for the OR, Delivery Room, nursing units, and all other ancillary departments, according to prescribed procedures and aseptic technique.
- Facilitated supply inventory management for customer departments by ensuring timely availability of sterile supplies.
- Coordinated communication with customer departments to address requests and optimize delivery of sterile supplies.
- Adjusted processes based on operational and patient needs. at any time based on operational and patient needs.
- Conducted regular checks and maintenance on sterilization equipment to ensure instruments remained operational and safe for use.
Sterile Processing Technician
2 Months- Maintained responsibility for cleaning, decontaminating, and distributing durable medical equipment and sterile trays/packs, ensuring compliance with safety standards.
- Practices safe techniques and displays working knowledge in operation of all processing equipment including washer/sterilizers, ultrasonic and steam sterilizer, aerators and heat sealers.
- Consistently adheres to decontamination infection control standards appropriate for attire, including appropriate personal protective gear (i.e.; scrubs, goggles, mask, gown, hats, shoe covers, apron over gown).
- Cleans and inspects all surgical instruments according to the standard.
- Prepares all surgical trays according to tray list and policy.
- Demonstrates proper use of surgical containers.
- Prepares for steam sterilization and V Pro.
- Handled and disposed of sharps, biohazards, and hazardous materials, adhering to established protocols to promote a safe working environment.
Sterile Processing Technician
5 Months- Supported hospital mission by ensuring highest quality patient care through adherence to sterilization protocols and procedures.
- Process sterile supplies for Operating. Room, Surgicenter and patient care department.
- Wrapped and secured surgical trays, instrument packs, and sets for sterilization.
- Inspected and lubricated surgical instruments to maintain functionality and performance.
- Utilized personal protective equipment consistently during sterilization procedures to ensure safety.
- Remove gross soil manually and operate instrument washers, rinses, and dryers, in accordance with protocols and procedures.
- Wraps instruments and trays in accordance with procedures appropriate to the wrapping material.
- Inspects and lubricates instruments.
- Ensures receipt of proper requisition forms prior to issuance of processed sterile instrument items to nursing and other departments.
- Took inventory and requisitioned departmental supplies on a weekly basis.
- Assembles surgical case carts for operating room.
- Collaborated with nursing personnel to fulfill supply requests, ensuring timely availability of necessary sterile items.
Sterile Processing Technician
7 Months- Cleans each item according to manufacturers' instruction.
- Inspected instruments under microscope for damage and defects; lubricated items.
- Wraps trays and individual items according to established policy and procedure.
- Accurately labels each item with name and expiration date.
- Evaluated indicators to ensure proper functioning of equipment.
- Conducted biological monitoring tests on all sterilizers to verify compliance with safety standards.
- Ensured availability of supplies to support uninterrupted sterilization processes.
- Maintains inventory levels and accurate records.
- Performs weekly inspections of all sterile items in the facility.
- Checks for outdated items and package integrity of wrapped sterilized items; replaces items as necessary.
- Maintains current information regarding routine preference cards.
- Monitor inventory levels to keep all medical equipment properly stocked.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
Sterile Processing Technician
1 Year 8 Months- Demonstrated understanding of aseptic technique in clinical settings.
- Disassembles, cleans, and inspects instrument sets and trays: - Pre-treats with hospital approved detergent/germicide.
- Sent non-functioning equipment and damaged electrical plugs to Biomedical engineering for timely repairs.
- Performs Bowie Dick and/or biological tests on steam autoclaves/flash autoclaves and ETO sterilizer.
- Maintained control logs to ensure compliance with infection control and AAMI standards.
- Monitored work environment for unusual conditions and reported findings to supervisors.
- Observes and reports any unusual conditions.
- Provides effective and immediate response to customer requests.
- Runs the daily OR schedules to anticipate needs and completion of case carts for supplies and instruments.
- Communicates any missing picklist items that are not available for 100% case cart completion to the charge person/supervisor for proper follow up.
- Processed issues and credits from requisitions and requests from other departments to support effective inventory management of supplies.
- Verified and maintained proper documents and records for sterilization.
Sterile Processing Technician
1 Year 5 Months- Communicated with co-workers and charge nurse/department manager to foster a collaborative work environment.
- Employee disassembles, cleans, inspects, prepares, assembles, sterilizes and dispense surgical and procedure instrumentation and trays for the Operating Room, nursing unit and all other ancillary departments.
- Employee disassembles, cleans, inspects, prepares, assembles, sterilizes and dispenses surgical and procedure instrumentation and trays for the Operating Room, nursing unit and all other ancillary departments.
- Identifies wraps and labels items properly for steam, sterrad, and gas sterilization.
- Operates the instrument washers, ultrasonic equipment, and sterilizers in the Sterile Processing Department.
- Pulls case carts for surgical procedures and completes missing item slips for carts that are incomplete.
- Unpacked and stocked supplies on the shelves and in the storage area.
- Maintains communication with customer departments regarding requests and delivery of sterile supplies.
- Care and handling of the turnover Code carts.
- Fulfilled various responsibilities to enhance workflow efficiency.
- Adhered to OSHA, FDA, and AAMI guidelines for sterilization to ensure compliance with administrative regulations.
Customer Service Representative
11 Months- Knows, understands, incorporates and demonstrates the Trinity Health Mission, Vision, and values in behaviors, practices and decisions.
- Ensured compliance with company policies and regulatory requirements by maintaining confidentiality of patient, employee, and company information.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Gathered information, assessed callers' needs, and educated them on important policies and procedures to enhance their understanding and satisfaction.
- Determines the availability of the receiving party (the party to whom the call is being transferred)
- Identifies the appropriate course of action if the receiving party is unavailable to answer the call (e.g., offer caller to be transferred to voicemail service or take verbal message).
- Cultivated positive working relationships with patients and staff, fostering a supportive environment for effective communication.
- Assisted manager with additional tasks to support team goals.
Customer Service Representative
3 Years 9 Months- Answered high volume of inbound calls promptly and courteously, following company procedures.
- Provided standard information regarding service charges, billing, cancellations and contracts.
- Ensured customer concerns were understood and clearly explained resolution.
- Handled payments to ensure customer transactions were completed smoothly.
- Logged and recorded all information onto customer account in computer.
- Resolved customers account issues and adjusted accounts, as necessary with approval from management.
- Performed various additional tasks to support team operations.
Receptionist
3 Years 11 Months- Greeted incoming visitors and customers professionally providing friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Scheduled diagnostic consultations and/or repairs.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels..
- Organized, maintained and updated information in computer databases.
Education
Diploma - Logistics
High School Diploma
Certificate
Skills
SPD Operations
Team Leadership
Inventory management
Customer Service & Communication
Instrrument Tracking (Abacus
SPM
T-Dot
SPM
Asonar
Staff Training & Competency Validation
Surgical Case Cart Coordination
Steam Sterilization/ Low Temp (V-Pro
Sterrad)
Certification
- Automated Logistical Specialist
- Certified Registered Central Service Technician
- Basic Life Support (CPR & AED)
Timeline
Team Lead
Shriners Hospital for Children
05.2026 - 08.2026Read More
SPD Technician Supervisor
Colquitt Regional Medical Center
08.2025 - 01.2026Read More
Automated Logistical Specialist (92A)
United States Army National Guard
11.2022 - CurrentRead More
Sterile Processing Technician
Temple University Hospital (Contract)
05.2022 - 07.2022Read More
Sterile Processing Technician
Brinton Lake Surgery Center (Contract)
06.2021 - 11.2021Read More
Sterile Processing Technician
Jefferson Surgery Center Cherry Hill (Contract)
02.2021 - 08.2022Read More
Sterile Processing Technician
Muve Health Surgery Center
11.2020 - 06.2021Read More
Sterile Processing Technician
PAOLI Hospital
11.2018 - 07.2020Read More
Sterile Processing Technician
Mercy Fitzgerald
01.2018 - 06.2019Read More
Customer Service Representative
Mercy Home Health
02.2017 - 01.2018Read More
Customer Service Representative
Member Solutions Inc
05.2013 - 02.2017Read More
Receptionist
Proclaim Enterprise Sales & Computers
06.2009 - 05.2013Read More
Mantua Institute For Sterile Processing
Certificate
Read More
Penn Foster High School
High School Diploma
Read More
Army Quartermaster Center And School
Diploma from Logistics
Read More