ELLIE KUMMETZ GAGE
Scottsdale,AZ
Summary
Dedicated hospitality professional with expertise in upholding luxury standards and enhancing guest experiences. Skilled in managing dining operations, leading front-of-house teams, and proactively anticipating guest needs to ensure satisfaction.
Overview
2
2
years of professional experience
Work History
Food and Beverage Supervisor
Fairmont Scottsdale Princess
Scottsdale, Arizona
04.2026 - Current
- Oversaw dining room activity to ensure timely service, table cleanliness, and high guest satisfaction.
- Led and supported front-of-house team, including servers, bartenders, and porters, to ensure smooth daily service.
- Uphold luxury hospitality standards by anticipating guest needs, maintaining attention to detail, and ensuring consistent, polished service throughout the dining experience.
- Analyzed guest feedback to enhance service quality and elevate dining experience.
Front Desk Agent
Fairmont Scottsdale Princess
Scottsdale, AZ
08.2025 - 04.2026
- Greeted and checked in guests, ensuring a welcoming and efficient arrival experience.
- Handled guest inquiries and resolved issues promptly, enhancing overall satisfaction.
- Managed reservations in Opera PMS, ensuring accurate bookings and effectively upselling room types to enhance revenue.
- Coordinated room assignments to maximize occupancy and align with guest preferences, improving operational efficiency.
- Assisted with billing processes, ensuring accurate charges and smooth transactions during guest departure.
Team Member
Bath and Body Works
Surprise, AZ
12.2024 - 08.2025
- Collaborated with team members to exceed sales targets, contributing to improved store performance.
- Assisted customers in product selection, enhancing the shopping experience through personalized recommendations.
- Developed customer service and product knowledge skills, strengthening individual and team performance.
Education
High School -
Student Choice High School
Surprise, AZSkills
- Revenue Management
- Luxury service
- Customer Service
- Guest Services
- Operational efficiency
- Staff management
- Problem-Solving Skills
- Culinary Knowledge
Accomplishments
- Received high score ratings from guest surveys due to professionalism, luxury service and quick response times.
- Completed Luxury Leadership Onboarding Training focused on leadership development and luxury service standards.
- Awarded Team Member of the Month three times for exceptional sales performance, customer engagement, and reliability.
Timeline
Food and Beverage Supervisor
Fairmont Scottsdale Princess
04.2026 - Current
Front Desk Agent
Fairmont Scottsdale Princess
08.2025 - 04.2026
Team Member
Bath and Body Works
12.2024 - 08.2025
High School -
Student Choice High School