Ellie Lamb
Searcy,AR
Summary
Forward-thinking Executive Secretary accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment. Dedicated executive secretary possessing 20 plus years of hands-on experience in customer service with a wide range of people, community businesses and state offices, with solid background in high-volume office setting. Upbeat with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Exceptional multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Diligent about monitoring and documenting program information, presenting leaders with reports, and independent thinking skills devoted to enhancing team performance. Well-organized and hardworking with adaptability and responsiveness for changing demands.
Overview
28
28
years of professional experience
Work History
Executive Secretary
Central Arkansas Veterans Healthcare System
Little Rock, AR
12.2022 - Current
- Full time work, 40 hr/week, Holding a GS-8, step 2
- Managed Medical Center Director schedule, email, coordinated events.
- Lead executive secretary responsible by helping other secretaries arrange meetings for Deputy Director and Associate Director when needed.
- Created travel arrangements, itineraries, transportation and filed vouchers for Medical Director and executives on Concur.
- Prepared and prioritized calendars and correspondence for Medical Director and assisted Deputy and Associate Directors.
- Organized and created presentations, reports, emails, memos, letters, and other documents as needed for Medical Center Director and Executive Leadership team.
- Updating databases to track emails, correspondence, and documents for signature, via email and hard copies.
- Monitored 300plus daily emails received by Medical Center Director; responded promptly when appropriate.
- Provided assistance in resolving customer complaints or inquiries in a timely manner.
- Facilitated communication between executives and other departments within the organization.
- Responsible for maintaining confidential files pertaining to executive office.
- Managed calendar of appointments for executives; scheduled appointments with internal and external contacts.
- Organized, scheduled and confirmed Team meetings.
- Greeted and directed visitors, answered phone calls, and provided general administrative support.
Administrative Assistant
Searcy Public Schools
Searcy, AR
04.2010 - 12.2022
- Full time , 40 hr/week
- Create/maintain new and returning student records database (eschool), while preventing errors by demonstrating strong attention to detail.
- Manage/schedule 45+ employees monthly absences and filling vacancy with substitutes. Track monthly reports for scheduled employee leave.
- Monitor/Update absences for 385+ student on daily basis with current information to create reports to send to local and state offices.
- Coordinate and submit employee timesheets to prepare for monthly payroll processing.
- Respond effectively to sensitive inquiries or complaints.
- Pleasantly welcome diverse visitors, answer multi-line phone calls, scan reports, fax documents and maintain front reception desk.
- Deliver exceptional customer service through direct communication either in person, phone, email or written to parents, staff and community businesses.
- Created and updated spreadsheets to track and report data.
- Received and routed incoming calls and correspondence to promote timely communication.
- Monitored office equipment and scheduled repairs.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Assisted staff and administrators with special projects.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel, students, and school.
Information Management Specialist
USAF, Keesler AFB/ Little Rock AFB
Biloxi/Little Rock, MS
02.1996 - 09.2003
- Full time, worked 40 hr/week
- Served 7 plus years in USAF with an honorable discharge, hand-selected to work with the General of Keesler Air Force Base.
- Established and maintained office records and office publications sets and libraries.
- Processed, controlled, and delivered administrative communications and mail.
- Coordinated meetings and event logistics for General and Command Staff.
- Initiated and addressed top-level, high-priority issues with professional administrative discretion.
- Maintained records, logs and lifecycle documentation of work requests and electronic documents.
- Scheduled meetings and sent emails specifying time and location.
- Assisted with answering phones, filing paperwork, entering data to support Command Office.
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with policies and procedures.
- Organized and prepared meeting rooms and equipment for onsite and offsite events.
- Conducted research and collected and analyzed data to prepare reports and documents.
- Ordered office supplies and kept inventory properly stocked.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
- Designed PowerPoint presentations for monthly meetings with Commanders at Wing and Squadron level.
Administrative Assistant
Brown Properties
Southaven, MS
06.2001 - 08.2003
- Full time, worked 40 hr/week
- Organized and maintained systems to track leads coming from social media, phone calls and website while updating web listings.
- Created and distributed outbound print marketing materials and advertisement copies to promote new properties.
- Maintained office equipment functionality and kept supplies well-stocked to promote efficient operations.
- Answered in-coming phone calls and welcomed visitors to the office.
- Scheduled appointments and arranged meetings for Office Manager.
Skills
- Proficient with Microsoft office, Google Suite, and Concur
- Professional and courteous with a strong service mindset
- Superb verbal and written communication
- Strong organizational and time management skills with exceptional multitasking abilities
- Experienced in very active office with diverse clientele
- Excellent attention to detail
- Database Maintenance for office activities
- Executive Schedule Management
- Travel Arrangement Coordination
- Skillful at answering multi-line telephone system
- Committed, dependable, with integrity
- Problem Solving and critical thinking skill set
- Adaptable to change
References
- Current Supervisor Dr. Margie Scott, Medical Center Director for Cental Arkansas Veteran Healthcare System, (501) 257-5400
- Past Supervisor Dr. Caroline Nail, Asst. Superintendent of Searcy Public School District (501) 680-7941
- Karen McDonald (501) 827-7803
- Shannon Cooan (501) 593-2841
Timeline
Executive Secretary
Central Arkansas Veterans Healthcare System
12.2022 - Current
Administrative Assistant
Searcy Public Schools
04.2010 - 12.2022
Administrative Assistant
Brown Properties
06.2001 - 08.2003
Information Management Specialist
USAF, Keesler AFB/ Little Rock AFB
02.1996 - 09.2003
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