ELLIE LYONS
Miamisburg,OH
Summary
Customer Service Specialist with 6+ years of experience in client relations, work management, data handling, and electronic filing. Skilled in communication and payment processing, seeking to leverage these strengths in a role focused on efficient task organization and a positive, team-oriented work environment.
Overview
6
6
years of professional experience
Work History
Customer Care Specialist
Acrisure
Dayton, Ohio
09.2022 - Current
- Provide consistent and reliable customer service to maintain and grow the agencies client base
- Answer, direct, and/or resolve incoming calls and emails from on average 35 clients daily and insurance carriers
- Process on average 15 payments and keep accurate daily remittance reports
- Produce electronic filing system for client accounts in the agency management system
- Organize meeting plans for agents handling commercial and personal lines.
- Followed up with customers after purchase or resolution of issue in order to measure their satisfaction levels.
Boutique Sales Associate
Lily and Lace Boutique
Kettering, Ohio
10.2021 - 04.2022
- Enhance customer experiences through providing positive greeting interactions and customer service experience
- Redesign product displays in order to improve attractiveness of store items
- Provide tailored experiences for customers, sharing relevant trends, promotions, and styling options based on customer input
- Ticketed, arranged and displayed merchandise to promote sales.
Social Media Marketing Specialist
Wyatt Insurance Group
Springboro, OH
04.2021 - 10.2021
- Generated leads through social media activities such as contests and promotions.
- Maintained active engagement across Facebook, TikTok, and Instagram platforms.
- Monitored social media trends and adapted strategies to maximize effectiveness.
- Managed daily social media content calendar, ensuring timely and relevant posts.
Medical Receptionist
Family Health Services
Greenville, Ohio
02.2019 - 04.2021
- Streamlined patient registration and payment processes, ensuring compliance with HIPAA
- Delivered prompt, friendly greetings, fostering a welcoming environment
- Collected and processed patient information with accuracy and confidentiality
- Completed annual HIPAA compliance training, maintaining high standards of privacy
- Managed patient registration, payment collection, and scheduling for 50+ daily visitors, ensuring accurate record-keeping and efficient clinic operations
Education
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION
Liberty University
Lynchburg, VA06-2025
Skills
- Client Relationship Management
- Communication
- QQ Catalyst
- Payment Management
- Electronic Document Organization
- HIPAA Compliance
- Webex Communication Systems
- Applied Epic
- Effective Team Collaboration
Volunteer Experience
Score International Ministries, Girls, Inc. Of Wayne County, National Night Out, Clearcreek Township Police Department
Timeline
Customer Care Specialist
Acrisure
09.2022 - Current
Boutique Sales Associate
Lily and Lace Boutique
10.2021 - 04.2022
Social Media Marketing Specialist
Wyatt Insurance Group
04.2021 - 10.2021
Medical Receptionist
Family Health Services
02.2019 - 04.2021
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION
Liberty University
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