Ellie Mathiesen
Summary
Extensive experience in compassionate client care, event coordination, and customer service. Skilled in maintaining high standards, fostering client relationships, and ensuring smooth event execution. Bringing strong work ethic, problem-solving abilities, and a commitment to incredible guest experiences. Passionate about becoming a nurse in the mental health field.
Overview
3
3
years of professional experience
Work History
PCA
Accra
06.2023 - 08.2024
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks
- Assisted client with daily living activities, promoting independence and wellbeing
- Provided client with compassionate and attentive care
- Developed strong relationship with clients family to provide progress updates and address concerns
- Watched client constantly to ensure safety and assist with good decision making
Intern
Bigwood Event Center
09.2023 - 12.2023
- Answering phone calls and responding to emails, while taking notes and creating a plan for the clients event
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction with clients
- Worked with coworkers to ensure events ran smoothly, with as little disruptions as possible
- Setting up rooms with tables, chairs, and full decor with care, putting our full effort into every clients event
- Worked with the city to finalize budgets, rent items and advocate to create a comfortable client space
Server
Park Gardens Nursing Home
09.2022 - 06.2023
- Cultivated personal relationships with clients
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service, like taking their order
- Cleaned tables and counters to ensure a clean and comfortable eating space
- Washed dishes and kitchen to guarantee cleanliness and sanitation
Server
Uncle Eddies
06.2021 - 08.2022
- Worked closely with food and prepared it safely and according to health rules
- Operated the money to ensure accurate transactions and pleasant customer
- Maintained a clean and stocked kitchen to make customers feel comfortable and kept up a professional, clean, and orderly building
- Addressed customers professionally and assisted them, keeping a joyful and willing attitude
Education
High School Diploma -
Kennedy Secondary School
Fergus Falls, MN05.2024
Skills
- Emotional Support
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Quick Learner
- Problem-Solving
Timeline
Intern
Bigwood Event Center
09.2023 - 12.2023
PCA
Accra
06.2023 - 08.2024
Server
Park Gardens Nursing Home
09.2022 - 06.2023
Server
Uncle Eddies
06.2021 - 08.2022
High School Diploma -
Kennedy Secondary School
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