Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Ellie Ortiz

San Jose ,CA

Summary

Versatile professional with extensive experience in Aesthetics, nursing assistance, baking, and automotive maintenance. A licensed Esthetician since 2020, skilled in skincare and customer relations, consistently delivering personalized service. Recognized for strong communication and organizational skills, coupled with hands-on experience in health and safety practices. Committed to excellence and continuous improvement in all professional endeavors.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Baker

Self Employed
San Jose , CA
10.2024 - Current
  • Developed new recipes for innovative pastries and baked goods.
  • Mixed ingredients such as flour, sugar, butter, eggs, and baking powder to create pastries.
  • Measured ingredients and mixed dough to prepare breads, rolls, muffins, and other pastries.
  • Assisted with catering orders when needed including packing trays of pastries or desserts.
  • Managed equipment used in preparation of baked products.
  • Planned efficient routes to maintain delivery schedules.

Automotive Technician

Self Employed
San Jose , CA
06.2024 - Current

Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.

  • Performed drive ability tests on vehicles after repairs were completed.
  • Demonstrated knowledge of applicable safety procedures while performing repairs.
  • Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
  • Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
  • Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
  • Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
  • Inspected vehicle engines and other components to identify potential issues.
  • Maintained a clean working environment at all times.

Esthetics Instructor

Moler Barber College
Hayward, CA
01.2023 - 04.2024
  • Evaluated student performance through observation, quizzes, written assignments and exams.
  • Cultivated collaborative and innovative learning environment to meet each student's unique educational needs.
  • Instructed students on the fundamentals of esthetics, including skin care and makeup application techniques.
  • Facilitated discussions between colleagues regarding best practices when working with clients.
  • Helped students make optimal choices on courses to complete degrees and prepare for careers.
  • Promoted safe and clean classroom environment conducive to individualized and small group needs.
  • Advised students on career paths within the field of esthetics, including job opportunities available after graduation.
  • Demonstrated techniques for care on both mannequins and live people.
  • Reviewed safety procedures with students prior to beginning any hands-on work or treatments.
  • Documented and reported on student grades in compliance with school policies.
  • Supervised advanced student work from both independent and group projects.
  • Built life-long learning skills and strong study habits in students to help each prepare for higher-level education.
  • Planned in-class activities, discussions and lectures to increase student comprehension and participation.

Customer Service Manager

Target
SAN JOSE , CA
10.2016 - 12.2018
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Implemented quality control measures to uphold company standards.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Recruited and trained new employees to meet job requirements.
  • Delegated work to staff, setting priorities and goals.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.

CNA

Arroyo Grande Care Center
Arroyo Grande, CA
03.2009 - 03.2013
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Responded quickly to emergency situations in order to provide life-saving interventions.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
  • Helped nursing staff develop individualized plans of care for each patient.
  • Provided compassionate care to elderly, disabled and terminally ill individuals.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Checked vital signs, including temperature, pulse, respiration rate, blood pressure and oxygen saturation levels.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Compiled activity logs and input data into EMR system.

Education

GED -

METROED
SAN JOSE
06-2008

Skills

  • Adaptability and Problem-solver
  • Communication and Interpersonal Skills
  • Creativity and Innovation
  • Conflict Resolution
  • Leadership and Team collaboration
  • Detail-Oriented and OrganizedCustomer Service excellence
  • Multitasker
  • Teaching and Mentorship (Esthetics Instructor)
  • Automotive Maintenance (oil changes, Brake Replacements)
  • Event Coordination and Delivery Management

Affiliations

  • VOLUNTEER/COMMUNITY SERVICE
  • FACEPAINTER
  • PARTY PLANNER

Certification

  • ESTHETICIAN LICENSE
  • BARTENDER CERTIFICATION
  • FOOD HANDLERS CERTIFICATE

Languages

Spanish
Professional

Timeline

Baker

Self Employed
10.2024 - Current

Automotive Technician

Self Employed
06.2024 - Current

Esthetics Instructor

Moler Barber College
01.2023 - 04.2024

Customer Service Manager

Target
10.2016 - 12.2018

CNA

Arroyo Grande Care Center
03.2009 - 03.2013

GED -

METROED
Ellie Ortiz