Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Ellie Owens

Westwood,MA

Summary

Dedicated professional with a strong work ethic and excellent people skills, who learns quickly and is always willing to incorporate feedback. Proven ability to enhance customer and student satisfaction, achieving positive outcomes in challenging situations.

Overview

7
7
years of professional experience

Work History

Caddie

Topgolf
Canton , MA
07.2024 - Current
  • Took orders from customers accurately and in a timely manner.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Provided exceptional customer service, responding promptly to requests and concerns.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Substitute Teacher

Needham Public Schools
Needham, MA
05.2024 - Current
  • Provided classroom instruction following regular teacher's lesson plans.
  • Utilized educational technology to enhance learning experiences.
  • Managed classroom environments to ensure a safe and productive learning experience.
  • Provided notes and reports on school day activities to primary teacher.
  • Took attendance and maintained attendance records during period as substitute.

Babysitter

Babysitter
Westwood, MA
01.2019 - Current
  • Kept children safe in a home environment, at planned activities, and during transport.
  • Establishing trust through consistent communication with both parents and kids.
  • Created fun, engaging activities to keep children entertained and stimulated, and to help minimize screen time.
  • Followed children's schedules for meals, snacks, and bedtimes.
  • Managed schedules for multiple children simultaneously, while prioritizing each child's unique needs.
  • Performed light housekeeping duties, including laundry, dishwashing, and tidying up after children.

Elementary school after school assistant

Westwood Public Schools
Westwood, MA
09.2021 - 06.2023
  • Helped plan developmentally appropriate activities to build skills, and encourage exploration and collaboration.
  • Assisted in planning and executing after-school activities.
  • Supported children's emotional well-being by providing comfort, reassurance, and encouragement.
  • Set up materials needed for daily activities, such as arts and crafts, games, books, and toys.
  • Participated in staff meetings and professional development opportunities to improve skills as an after-school assistant.
  • Observed children's behaviors and reported any concerns to the lead teacher or director.
  • Ensured the safety of all children by following the policies and procedures.
  • Assisted in maintaining accurate records of each child's attendance, medical information, and emergency contacts.

Grocery Clerk

Roche Brothers
Wellesley, MA
09.2018 - 06.2019
  • Greeted and assisted clients professionally to promote customer satisfaction
  • Bagged items using proper techniques and loaded purchases into carts for customers
  • Followed proper safety protocols while performing tasks in workplace
  • Kept store neat with regular sweeping and mopping
  • Reported customers' complaints and concerns to supervisor to find solutions for improvement

Education

Early Childhood Education

Umass Amherst
Amherst, Ma
05.2027

Skills

  • Activity Planning
  • Child Supervision
  • Reliability
  • Strong Work Ethic
  • Empathy and patience
  • Problem-solving

Languages

  • English, Native
  • Spanish, Conversational

Affiliations

  • University of Massachusetts Amherst Dean's list
  • Kappa Kappa Gamma

Timeline

Caddie

Topgolf
07.2024 - Current

Substitute Teacher

Needham Public Schools
05.2024 - Current

Elementary school after school assistant

Westwood Public Schools
09.2021 - 06.2023

Babysitter

Babysitter
01.2019 - Current

Grocery Clerk

Roche Brothers
09.2018 - 06.2019

Early Childhood Education

Umass Amherst

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