Ellie Ray
Pocatello,ID
Summary
Highly motivated individual with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Excellent at working effectively, unsupervised, and quickly mastering new skills. Great personal skills, with an ability to connect to the environment that is in place.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Server
Buffalo Wild Wings
Pocatello, ID
06.2024 - 03.2025
- Operated POS terminals to input orders, split bills and calculate totals.
- Explained menu items, describing ingredients and cooking methods upon request.
- Managed inventory and supplies to ensure materials were available when needed.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Checked food before serving it to customers.
- Provided exceptional service to high volume of daily customers.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Stayed informed about daily specials, new menu items, promotions.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Delivered outstanding customer service to guarantee satisfaction.
- Delivered food and drinks to guests efficiently.
- Guaranteed courteous, quick, and efficient service to each guest.
Host
Buffalo Wild Wings
Pocatello, ID
06.2023 - 03.2025
- Greeted guests and gathered information to seat groups or place on waitlist.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Assigned patrons to suitable tables according to server rotation.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Assisted servers in seating guests by escorting them to their tables.
- Accepted payments from guests for dine-in and take-out foods.
- Answered telephone to provide dining information and take reservations.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Helped service staff handle demand by distributing food and beverages.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Developed long-term relationships with customers to increase opportunities for repeat business.
Associate
Caribou Jacks Hardware
Pocatello, ID
01.2023 - 03.2025
- Cleaned shelves, counters and tables to maintain organized store.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed cash register functions accurately and efficiently.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Processed payments using point-of-sale systems.
- Provided customer service support for inquiries, complaints, and returns.
- Helped customers locate items within the store using the inventory system.
- Operated equipment such as scanners and scales correctly during checkout process.
- Worked effectively in team environments to make the workplace more productive.
Sales Representative
T-Mobile
03.2025 - Current
- Analyzed sales data to identify trends and inform strategic decisions.
- Implemented effective sales strategies to increase market share in assigned territory.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Created deep connections and trust In customers allowing them to feel confident in my abilities.
- Built relationships with customers and community to promote long term business growth.
Associate
Rue 21
Twin Falls, ID
08.2022 - 10.2022
- Handled returns and exchanges according to company policies.
- Organized backroom areas to maintain a clean and organized work environment.
- Described merchandise and explained use, operation and care.
- Helped customers locate items within the store using the inventory system.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Built relationships with customers by providing friendly customer service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
Cashier
Talulah's Sips and Sweets
Filer, ID
06.2020 - 08.2020
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Help prepare goods and services for customers to meet their desires.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Help to keep the inventory maintained and stocked.
- Helped to make sure the store was prepared for opening and closing.
Education
Associate Criminology, Bachelors Psychology And Sociology
Idaho State University
Pocatello, ID 08.2023 - Current
High School Diploma -
Filer High School
05-2023
Skills
- Order delivery practices
- Food inspection
- Team member support
- Table resetting
- Hostess support
- Point of sale operation
- Server training
- Team collaboration
- Food and beverage pairings
- Point of sale (POS) system operations
- Memory retention
- Positive and professional
- Professionalism and courtesy
- Cash handling expertise
- ID verification
Affiliations
- Soccer
- Cheerleading
- National Honors Society
Timeline
Sales Representative
T-Mobile
03.2025 - Current
Server
Buffalo Wild Wings
06.2024 - 03.2025
Associate Criminology, Bachelors Psychology And Sociology
Idaho State University
08.2023 - Current
Host
Buffalo Wild Wings
06.2023 - 03.2025
Associate
Caribou Jacks Hardware
01.2023 - 03.2025
Associate
Rue 21
08.2022 - 10.2022
Cashier
Talulah's Sips and Sweets
06.2020 - 08.2020
High School Diploma -
Filer High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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