Ellie Taylor

Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

• Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Seated patrons based on guest preferences and seating availability.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.
• Completed daily side work and opening and closing duties without fail.
• Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
• Input orders accurately into POS terminal, split bills and accepted payments.
• Advised customers about special offerings and menu items to help drive sales.
• Cultivated warm relationships with regular customers.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.