Ellie Turk
Dublin
Summary
Experienced professional in the hospitality and customer service industry with exceptional front desk management skills. Proficient in handling customer concerns and conflict resolution for maximum customer satisfaction. A firm believer in teamwork and adapting to meet unique customer needs. Committed to providing assistance and support in any way necessary, driven by a genuine passion for helping others.
Overview
4
4
years of professional experience
1
1
Certification
Work History
FRONT DESK ASSOCIATE
Massage Envy
Dublin, OH
12.2023 - 01.2025
- Answered the phone/email and addressed clients' requests and issues
- handled high-pressure situations calmly, maintaining professionalism at all times
- Organized the front desk and walk-in area for a welcoming appearance for guests
- Kept a clean environment in the back and kept linens, laundry, and more stocked for massage therapist
- Used my sales skills to sell memberships to new guest
SERVER
Senior Star
Dublin, OH
03.2021 - 10.2023
- demonstrated strong multitasking skills by managing numerous tables while keeping strong customer service skills
- collaborated with my coworkers to ensure a smooth dinner service happened
- Severed food and drinks promptly with focused attention to customer needs
- Looked out and listened to all the residents needs
- Ensured there was a clean environment in the dining room and kitchen
- Was flexible where I worked wether that meant food prep, serving, or dishing
Education
Pre-nursing -
THE OHIO STATE UNIVERSITY
02.2025
High School -
Dublin Jerome High School
01.2024
Skills
- Strong Communication
- Time management
- Customer Service skills
- Problem-Solving skills
- Positive Attitude
- Organization
- Teamwork/Team player
Certification
- First Aid Certification - American Red Cross
- STNA Certification - Alia Health
Timeline
FRONT DESK ASSOCIATE
Massage Envy
12.2023 - 01.2025
SERVER
Senior Star
03.2021 - 10.2023
High School -
Dublin Jerome High School
Pre-nursing -
THE OHIO STATE UNIVERSITY