Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
References
Timeline
Generic
Ellie Wentz

Ellie Wentz

Cincinnati

Summary

Dynamic and dedicated professional with robust expertise in patient care at The Christ Hospital Health Network. Demonstrates exceptional communication and problem-solving skills, significantly enhancing patient experiences. Proficient in medical terminology and inventory management, consistently providing outstanding service and support to patients and healthcare teams.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Retail Sales

Wardway Fuels
Cincinnati
08.2021 - 07.2025
  • Provided customer service support for retail sales of products.
  • Supervised staff of 10 retail sales associates and provided guidance on customer service, product knowledge and cash handling procedures.
  • Created attractive displays to promote retail sales items.
  • Assisted in inventory management, ordering and stocking of wines for retail sales.
  • Coordinated showroom creation and setup products for retail sales.
  • Diagnosed problems with existing pools using testing instruments such as pH meters.
  • Evaluated customer feedback regarding services provided and made necessary adjustments accordingly.
  • Educated clients about best practices for maintaining cleanliness standards within their pools.
  • Repaired or replaced parts on existing swimming pools including plumbing fixtures and valves.
  • Assisted customers in selecting appropriate pool supplies for their needs.
  • Provided technical advice to clients regarding pool maintenance issues such as proper filtration systems.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Assisted in unloading and stocking deliveries.
  • Accurately completed paperwork associated with stocking activities.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Ensured compliance with all safety regulations within the store environment.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Answered customer inquiries regarding store policies and procedures.
  • Followed company security procedures for handling large sums of money.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Issued receipts, refunds, credits or change due to customers.
  • Performed other duties as assigned by management.

Babysitter

Myself
Cincinnati
05.2017 - 06.2025
  • Providing a safe environment for children to explore their curiosity and creativity.
  • Encouraging healthy physical activity by taking walks together or playing games outside.
  • Transporting children to school, sports activities, or other engagements when necessary.
  • Tailoring activities based on the individual needs of each child under care.
  • Teaching good manners by setting clear expectations for behavior in various settings.
  • Remaining alert at all times while caring for multiple children simultaneously.
  • Engaging in age-appropriate activities like reading stories or playing games.
  • Using problem-solving skills to anticipate potential issues before they arise.
  • Assisting with meals, snacks, and bedtime routines for the children.
  • Developing creative ways to encourage learning through everyday experiences.
  • Monitoring sleep schedules and adjusting accordingly if needed.
  • Maintaining a positive attitude while being patient and understanding with the children.
  • Creating an atmosphere of fun that allows for occasional rule-bending within reason.
  • Helping older children with homework assignments as directed by parents.
  • Administering medication when needed according to parent instructions.
  • Instructing children in basic hygiene practices such as brushing teeth or washing hands.
  • Establishing trust through consistent communication with both parents and kids.
  • Completing light housekeeping tasks such as tidying up toys and books.
  • Organizing playdates with other children and providing supervision during outdoor activities.
  • Greeting parents upon arrival home from work and providing updates on the day's events.
  • Enforcing discipline when necessary but always doing so calmly and respectfully.
  • Read stories and played alphabet games to promote early literacy.
  • Responsibly watched children while parents were out.
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Monitored children's safety and well-being to prevent accidents and falls.
  • Organized various activities, games, crafts and outings to keep children entertained.
  • Enforced rules to teach good manners and maintain safe environment.
  • Helped complete homework, school projects and chores.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Organized creative activities to develop children's physical, emotional and social growth.

Patient Care Assistant/HUC

The Christ Hospital Health Network
Cincinnati
07.2023 - 07.2024
  • Provided assistance to nurses and other healthcare professionals in the delivery of patient care.
  • Assisted with admission and discharge processes including completion of necessary paperwork.
  • Complemented nursing interventions by providing comfort measures such as back rubs or blankets.
  • Helped maintain a clean environment in all areas assigned.
  • Assisted with ambulation and positioning of patients according to their plan of care.
  • Answered call lights promptly to ensure timely response to patient needs.
  • Administered prescribed medications under the direction of a registered nurse or physician.
  • Ensured proper nutrition by providing meals, snacks and fluids to patients as instructed by medical staff.
  • Provided emotional support for distressed patients and families during difficult times.
  • Maintained accurate records of patient care services provided.
  • Reported any changes in patient condition to the supervising nurse immediately.
  • Collected specimens for laboratory tests upon request of medical staff.
  • Facilitated communication between patients, families and healthcare providers.
  • Responded quickly and appropriately to emergency situations.
  • Provided emotional support and companionship to patients.
  • Performed range-of-motion exercises with immobile patients to prevent muscle atrophy.
  • Prepared rooms for incoming patients by stocking supplies and ensuring equipment is functioning properly.
  • Observed safety precautions when handling hazardous materials such as linens, soiled dressings or infectious waste.
  • Assisted with daily activities such as bathing, grooming, dressing, feeding, and transferring patients.
  • Monitored vital signs and reported changes to nursing staff.
  • Responded quickly to emergency situations following established protocols.
  • Monitored vital signs including pulse rate, temperature, respiration rate, and blood pressure.
  • Communicated changes in patient conditions and other unit concerns to multidisciplinary team.
  • Promoted patient comfort by quickly responding to calls and handling diverse needs.
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.
  • Interviewed patients to obtain medical information, weight and height measurements and vital signs to aid physicians with patient care planning.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Managed daily operations of the health unit including filing, faxing, photocopying.
  • Answered incoming calls and routed them to the appropriate departments or staff members.
  • Prepared new patient files by entering demographic information into a computer system.
  • Maintained inventory of medical supplies and equipment in health unit.
  • Greeted visitors and directed them to the proper area of the office.
  • Performed clerical tasks such as typing letters, memos, and reports as requested by management.
  • Provided customer service assistance to patients who had questions or concerns about their care plans.
  • Updated patient information in electronic systems according to established policies and procedures.
  • Participated in team meetings regarding policy changes or improvements within the health unit.
  • Provided administrative support to nursing staff as needed.
  • Processed paperwork related to hospital admissions, discharges, and transfers.
  • Organized patient records, charts, and other documents in an orderly manner.
  • Coordinated communication between various departments within the facility regarding patient care needs.

Education

Bachelor of Science - Health Sciences-Pre Optometry Track

The Ohio State University
Columbus, OH
05-2028

High School Diploma -

Oak Hills High School
Cincinnati, OH
05-2024

Skills

  • Patient care
  • Medical terminology
  • Customer service
  • Inventory management
  • Problem solving
  • Effective communication
  • Team collaboration
  • Time management
  • Data entry
  • Payment collection
  • Supply restocking
  • Customer education
  • Patient recordkeeping
  • Medical terminology proficiency

Affiliations

  • Volunteered at my local hospital for two summers helping out on the postpartum floor assisting the nurses and patients with excellent patient care.
  • Volunteering at my local SPCA by walking dogs, cleaning cages, assisting adoptions and general knowledge of animals.

Certification

  • STNA license
  • CPR Certified

Accomplishments

  • Was put on Ohio States Deans list for Spring 25'
  • Was also put on my individual colleges Deans list for Spring 25'-School of Health and Rehabilitation Sciences
  • Was ranked 128/634 in my high school graduating class
  • Graduated in the top 20%
  • Got accepted to do CCP (College Prep Classes) at University of Cincinnati my senior year of High School

References

References available upon request.

Timeline

Patient Care Assistant/HUC

The Christ Hospital Health Network
07.2023 - 07.2024

Retail Sales

Wardway Fuels
08.2021 - 07.2025

Babysitter

Myself
05.2017 - 06.2025

Bachelor of Science - Health Sciences-Pre Optometry Track

The Ohio State University

High School Diploma -

Oak Hills High School

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