Ellie Young
Alexandria,MN
Summary
Compassionate patient care specialist with expertise in operations and customer service. Skilled in de-escalation techniques to enhance patient experiences and ensure comprehensive care. Strong multitasker with effective time management, fostering positive interactions and team collaboration.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Nursing Assistant
CentraCare Health - St. Cloud Hospital
Saint Cloud, Minnesota
08.2025 - 08.2026
- In my role, I worked closely with nurses, respiratory therapists, X-ray technicians, pediatric providers and intensivists, social workers, physical therapists, and child life specialists to ensure comprehensive and compassionate care for pediatric patients.
- I supported nurses by assisting with daily tasks, vital signs, IVs and addressing patients' physical and emotional needs using available hospital resources.
- Completed hands-on and computer-based training focused on patient care operations, HIPAA compliance, individualized care plans, Epic charting, safe equipment handling, emergency response, violence prevention, BLS, and maintaining professionalism in a healthcare setting.
- Developed knowledge of healthcare operations through hands-on experience in various departments, enhancing ability to provide effective patient support.
- Resolved patient concerns and inquiries, contributing to increased satisfaction and trust in care services.
- Collaborated with diverse team members to address challenges, improving service delivery and teamwork.
- Assisted with customer requests and answered questions to improve satisfaction.
Barista
Starbucks
Sartell, Minnesota
03.2025 - 08.2025
- Delivered fast, friendly service in high-volume coffee shop, preparing diverse drinks and food items.
Maintained clean, organized work area to enhance operational efficiency.
Managed inventory restocking processes to ensure product availability.
Handled cash and card payments using point-of-sale system for accurate transactions. - Collaborated with team members to streamline service during peak hours, ensuring timely order fulfillment.
- Enhanced customer satisfaction by addressing concerns with knowledgeable and friendly service.
Barista
Starbucks
Owatonna, Minnesota
10.2021 - 08.2024
- Trained new baristas on beverage preparation and customer service techniques.
- Crafted customized beverages and efficiently managed food orders in a high-volume setting.
- Provided exceptional customer service while ensuring workspace cleanliness and organization.
- Restocked inventory and processed cash and card transactions using point-of-sale systems.
- Developed strong multitasking and communication skills while delivering high-quality service under pressure.
- Trained new baristas on beverage preparation and customer service techniques.
Education
Bachelor of Science - Radiology
Saint Cloud State University
Saint Cloud, MN08-2026
Associate of Arts - Liberal Arts And Sciences
Riverland Community College
Austin, MN08-2024
High School Diploma -
South Heights CC
Burnsville, MN05-2023
Skills
- Patient care support
- HIPAA compliance
- Health records management
- Documentation and data entry
- Handling sensitive data
- Proficient in computer technologies
- Exceptional customer service
- Organizational and multitasking skills
- Attention to detail
- De-escalation techniques
Certification
- BLS
- CPR
Timeline
Nursing Assistant
CentraCare Health - St. Cloud Hospital
08.2025 - 08.2026
Barista
Starbucks
03.2025 - 08.2025
Barista
Starbucks
10.2021 - 08.2024
Bachelor of Science - Radiology
Saint Cloud State University
Associate of Arts - Liberal Arts And Sciences
Riverland Community College
High School Diploma -
South Heights CC