Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ellie Hickman

Bear Creek,CA

Summary

Experienced business professional with strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering team growth.

Overview

10
10
years of professional experience

Work History

Owner Operator

S4L Ranch Services
01.2019 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • In Oregon we had over 250 clients one employee, multiple volunteers, a non-profit and a weekly schedule of around 70 hours.

Insurance Agent

State Farm Insurance
01.2017 - 01.2019
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.

Scheduling Coordinator

Bend Memorial Clinic Cardiology Dept.
01.2016 - 01.2017
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.

Receptionist

Madras Medical Group
01.2015 - 01.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.

Education

Associates - Business

Kaplan University
Online
01.2014

Skills

  • Operations Management
  • Documentation And Reporting
  • Hiring
  • Business Planning
  • Staff Training and Development
  • Sales negotiation
  • Operations Oversight
  • Strategic Planning
  • Payroll Processing
  • Budget Development

References

  • Jake Wardenburg, State Farm, 541.778.7788
  • Debbie Ridgeway, Client, 541.815.8234
  • Janess Scott, Client, 530.220.3013
  • Ashlee Cooper, Client, 530.894.2863

Timeline

Owner Operator

S4L Ranch Services
01.2019 - Current

Insurance Agent

State Farm Insurance
01.2017 - 01.2019

Scheduling Coordinator

Bend Memorial Clinic Cardiology Dept.
01.2016 - 01.2017

Receptionist

Madras Medical Group
01.2015 - 01.2016

Associates - Business

Kaplan University

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Ellie Hickman