Elliette Lamar Wells
Aubrey,TX
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
Cook Childrens Hospital Emergency Department
06.2024 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and validated patient demographics and insurance information.
- Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Prepared patient identification band and completed admissions papers.
- Enhanced patient satisfaction by providing efficient registration and scheduling services.
- Performed patient pre-admission, admission, transfer and discharge activities.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Clinical Secretary for Day Surgery
Methodist Healthcare System
09.2022 - 05.2024
- Maintains stock of office and clinical supplies
- Orders as needed
- Answers telephone, screens calls, takes messages, and conveys information to appropriate parties
- Proficiency with medical office technology systems
- Build relationships to promote a collaborative environment
- Call patients as needed to confirm if they are on their way or running late to surgery appointment
- Responsible for preparation, accuracy and completeness of reports, records and clinical packets
- Perform receptionist duties including, but not limited to, answering the department telephone recording complete messages, greeting patients/visitors in a professional and timely manner, providing general information and direction, maintaining appointment schedules and department files
- Maintains organization and cleanliness in and around work area, centralized nurses stations/work area and other assigned areas
- Print patient labels and face sheets upon arrival
- Organize patient charts with consents daily
- Manages patient intercom system by answering call bell in a timely manner and timely notifications of appropriate clinical staff
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative/Call Center
Avantor
07.2021 - 06.2022
- Company Overview: Remote
- Assisted customers with a warm and professional attitude
- Answered calls from business and schools that have an account with us
- Resolved customer information and complaints
- Responsible for tracking and maintaining inventory
- Handled online orders and credit card transactions
- Performed data entry for shipments, orders and customer information
- Managed client records
- Provided policy and service information
- Answered general questions
- Responded to claim inquiries
- Assisted with online support for our website
- Placed orders and provided lead times for all items
- Assisted customers with questions
- Interacted with customers through live chat
- Kept records of customer complaints
- Handled emails, inbound calls, and outbound calls
- Assisted with technical support duties
- Handled billing issues and order inquiries
- Remote
Medical Billing Specialist
Center City Pediatrics
02.2020 - 04.2021
- Company Overview: Philadelphia, PA
- Establish payment arrangements on current and delinquent patient accounts
- Take payments over the phone for any accounts
- Check Navinet for patient eligibility and and claims for patient
- Use software Allscripts PM for patient management of insurance, billing, and personal information
- Call parents of patients to resolve any billing issues the insurance brings to our knowledge
- Handle all non-compliant accounts
- Call insurance companies and speak to them about outstanding claims and patients status with them
- Philadelphia, PA
Billing Customer Service Specialist
Medical Guardian
02.2018 - 02.2020
- Assisting the mature generation with activating and setting up medical alert devices
- Troubleshooting new/current technology
- General billing questions updating account information
- Review billing information on accounts update payment plans and credit card information per customer request
- Data Entry, Inbound/Outbound calls
Personal Shopper
Instacart
07.2017 - 03.2018
- Receiving orders via smartphone through the instashopper app
- Fulfilling orders for customers based off of their wants, allergies, and food restriction
- Insuring that orders are done under a timer which is 60-70 seconds an item
- Staging bags in their proper place which would be the refrigerator, freezer, or shelf
Customer Service Representative
Graduates of Foreign Nursing Schools
07.2016 - 12.2016
- Handled customer inquiries, complaints, billing questions, payment, extensions & service requests
- Calmed irate callers, repaired trust, located resources for problem resolution
- Designed best option solutions as well as interfacing daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions
Front End Supervisor
PATHMARK A&P
06.2013 - 11.2015
- Served as supervisor to cashiers when primary supervisor was unavailable
- Monitored cashiers to provide assistance with price adjustments and removing merchandise from tickets
- Counted cash drawers at the end of each shift or as required
- Resolved customer complaints
- Completed pick-ups of cash in between shifts or as needed on heavy cash-flow days
- Completed the sale of tobacco products, lottery tickets, stamps and SEPTA products to store customers in addition to assisting with Western Union transactions
- Provided assistance to customers with physical disabilities
Education
Associate - Criminal Justice & Psychology
Community College of Philadelphia
05.2018
High school -
The Shipley School
06.2014
Skills
- Customer Service
- Medicare
- Microsoft Office
- Office Skills
- Salesforce
- Call Center
- Customer Care
- Medicaid
- Billing
- Case Management
- Allscripts
- Medical Billing
- CPT Coding
- Medical Scheduling
- ICD-10
- Typing
- Windows
- Document management
- Medical office experience
- Medical terminology
- Live chat
- Management
- Records management
- Leadership
- Research
- HIPAA
- SAP
- Project scheduling
- Analysis skills
- Microsoft Excel
- Communication skills
- Time management
- Medical records
- Data entry
- HIPAA Compliance
- Front Desk Operations
- Medical Terminology
- Appointment Scheduling
- Front desk
Certification
Driver's License
Salaryrequirements
$21-$25
Timeline
Patient Access Specialist
Cook Childrens Hospital Emergency Department
06.2024 - Current
Clinical Secretary for Day Surgery
Methodist Healthcare System
09.2022 - 05.2024
Customer Service Representative/Call Center
Avantor
07.2021 - 06.2022
Medical Billing Specialist
Center City Pediatrics
02.2020 - 04.2021
Billing Customer Service Specialist
Medical Guardian
02.2018 - 02.2020
Personal Shopper
Instacart
07.2017 - 03.2018
Customer Service Representative
Graduates of Foreign Nursing Schools
07.2016 - 12.2016
Front End Supervisor
PATHMARK A&P
06.2013 - 11.2015
Associate - Criminal Justice & Psychology
Community College of Philadelphia
High school -
The Shipley School
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