Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elliette Shangle

Sparta ,MI

Summary

As a transmasc individual, my own journey has taught me exactly what it means to look for community, face barriers, and figure out how to navigate complex systems. Going through that didn't just give me deep empathy for others—it sparked a genuine passion for supporting people and making sure they actually get the resources they need to thrive. I’m looking to step into this Community Resources Internship to get my foot in the door of this field, gaining the hands-on, real-world experience I need before I head back to school for my Master of Social Work (MSW).

I know I can bring a unique perspective, practical skills, and an authentic, lived empathy to your team. Because I understand firsthand how life-changing clear resource navigation can be, I know how to meet people where they are and build quick trust. I am excited to show up, do the work, and add value to your team from day one—but I'm equally excited to learn from you all, absorb everything I can, and grow into the kind of social worker our communities need.

Overview

10
10
years of professional experience

Work History

Resident Care Partner

BHI Clark Retirement
2531 Forest Hill Ave SE. Grand Rapids, Mi, 49546
02.2026 - Current
  • Assisted residents with daily living activities, fostering independence and dignity.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely interventions.
  • Collaborated with team members to create personalized care plans tailored to individual resident needs.
  • Engaged residents in social and recreational activities, promoting emotional well-being and community involvement.

Helen Concierge (Butterworth Hosptial)

OtterBase
100 Michigan St NE
10.2025 - 01.2026
  • Assisted diverse individuals with navigating services, answering questions, and connecting them to appropriate resources.
  • Provided compassionate, patient-centered support while maintaining professionalism and confidentiality.
  • Demonstrated patience, active listening, and problem-solving skills when assisting individuals with a variety of needs.
  • Resolved concerns calmly and effectively while creating a welcoming and supportive environment.
  • Collaborated with nursing and medical staff to ensure individuals felt heard, respected, and supported.

Onboarding and Training Assistant /Sales Floor Associate

Burlington Stores, Inc.
3352 Alpine Ave NW, Walker, MI 49544
07.2016 - 10.2024
  • Mentored junior staff, fostering skill development and promoting a collaborative learning environment.
  • Monitored employee progress throughout training programs using various assessment tools; identified areas for improvement and provided additional support as needed.
  • Evaluated training delivery methods to optimize effectiveness.
  • Trained new associates on operational procedures and customer service protocols.
  • Resolved customer inquiries promptly, contributing to high satisfaction rates.

Education

Bachelor of Arts - Communications

Grand Valley State University
Allendale, MI
08.2022

Skills

    Community Engagement: Empathetic Communication Relationship Building Cultural Competence

    Tools & Software: MS Excel Google Workspace

    Resourcefulness: Finding alternative solutions when the exact requested resource is unavailable

    Records Management: Ensuring data privacy compliance, such as maintaining confidentiality

Timeline

Resident Care Partner

BHI Clark Retirement
02.2026 - Current

Helen Concierge (Butterworth Hosptial)

OtterBase
10.2025 - 01.2026

Onboarding and Training Assistant /Sales Floor Associate

Burlington Stores, Inc.
07.2016 - 10.2024

Bachelor of Arts - Communications

Grand Valley State University