ElliMae Spalding
Glennie,MI
Summary
Proven multitasker and customer service expert, adept in dispute mediation and proficient in reservation software, significantly enhancing client satisfaction at Alcona Canoe Rental. Demonstrated exceptional organizational skills and professionalism, leading to repeat business and referrals. Skilled in fostering sustainable practices and ensuring compliance with environmental regulations, showcasing a balance of hard and soft skills.
Offering solid foundation in environmental science and conservation, with genuine interest in learning and growing within this field.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Reservationist/Cashier
Alcona Canoe Rental
06.2021 - Current
- Demonstrated excellent multitasking skills while juggling multiple phone lines and walk-in guests simultaneously during peak periods.
- Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
- Utilized reservation software proficiently, ensuring quick response times during high call volumes.
- Developed strong relationships with clients, leading to repeat bookings and referrals.
Plant Nursery Hand
Harger's Garden Center
01.2021 - Current
- Advised customers on appropriate native plants for their gardens, promoting sustainable landscaping practices within the community.
- Enhanced nursery cleanliness by maintaining a well-organized working environment.
- Unloaded plants and nursery items from delivery trucks.
- Communicated with coworkers and management to report challenges.
- Coordinated deliveries efficiently ensuring timely transport of plants to clients without compromising quality.
River Ranger
U.S. Forest Service - Huron-Manistee
05.2024 - 08.2024
- Enforced rules and regulations to protect public and environment and issued citations for patterns of non-compliance or extreme violation.
- Provided exceptional customer service at recreation sites or fee collection points by answering questions about fees, passes, permits and other services offered within the park.
- Attended meetings and training sessions and reviewed publications to become and remain current on principles, practices and new developments.
- Performed facilities and structure construction and maintenance to conserve grounds and environment.
- Monitored AuSable Wild and Scenic river, and ensured visitors were being respectful.
- Enforced park rules and regulations fairly and consistently, educating visitors about responsible recreation practices when necessary.
Education
No Degree - General Studies
Alpena Community College
Alpena, MIBachelor of Science - Fisheries And Wildlife Management - Fisheries
Northern Michigan University
Marquette, MI05-2028
High School Diploma -
Alcona Community High School
Harrisville, MI05-2024
Skills
- Patience and Tolerance
- Dispute Mediation
- Handling Customer Complaints
- Conflict Resolution
- Multitasking and Organization
- Professionalism and Courtesy
- Accuracy and Precision
- Customer Engagement
Accomplishments
- Trained in Environmental DNA sampling
- MITES State Champion - Category: Plastics
Certification
- ORV Safety Training
- Paddle-Craft
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Outdoor Recreation
- Volunteering
- Kayaking
- Backpacking
- Graphic Design
- Drawing and Painting
- Community Cleanup
- Environmental Conservation Projects
Timeline
River Ranger
U.S. Forest Service - Huron-Manistee
05.2024 - 08.2024
Reservationist/Cashier
Alcona Canoe Rental
06.2021 - Current
Plant Nursery Hand
Harger's Garden Center
01.2021 - Current
- ORV Safety Training
- Paddle-Craft
No Degree - General Studies
Alpena Community College
Bachelor of Science - Fisheries And Wildlife Management - Fisheries
Northern Michigan University
High School Diploma -
Alcona Community High School
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