Ellington R'mani Harris
Summary
Experienced in teamwork and customer engagement, I have honed my skills in a fast-paced retail setting. My priority is delivering excellent customer experiences, using my strong communication and problem-solving abilities to resolve issues and improve satisfaction. Seeking a transition into a new field to apply these skills and make a positive impact.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Macy's Department Store
07.2023 - 12.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Answered questions about store policies and addressed customer concerns.
Deli Clerk
Publix
02.2023 - 05.2023
- Collaborated with other departments to promote cross-merchandising opportunities and improve overall store performance.
- Developed system for tracking deli supplies, leading to more efficient reordering and reduced out-of-stock incidents.
- Conducted regular price checks to stay competitive, adjusting as necessary to meet market demands.
- Maintained cleanliness and organization in deli area, ensuring welcoming environment for customers.
- Utilized knowledge of deli products to make recommendations, personalizing shopping experience for customers.
- Maintained strict adherence to health and safety guidelines, ensuring safe shopping and working environment.
- Implemented creative display techniques for deli items, increasing sales through visual appeal.
- Enhanced customer experience by efficiently slicing, weighing, and packaging variety of deli products.
Crew Member
McDonald's
05.2022 - 11.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
High School Diploma -
Pembroke Pines Charter High School
Pembroke Pines, FL05.2022
Skills
- Money handling
- Teamwork
- Problem-solving
- Customer service
- Teamwork and collaboration
- Time management
- Customer assistance
- Retail sales
- Customer engagement
- Store opening and closing
- Reliability and punctuality
- Flexible schedule
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 26 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Emptied a haul truck single handed
Awards
- A/B Honor Roll Student.
- Helped yearbook staff increase ad sales 30% year over.
- Member of the (SGA) Student Government Association.
- Elected student body president for the 2016-17 school year.
Languages
English
Native or Bilingual
Interests
- Music
- Acting and Theater
- Photography
- Fashion
- Dance
- Gym Workouts
- Cooking
Timeline
Retail Sales Associate
Macy's Department Store
07.2023 - 12.2023
Deli Clerk
Publix
02.2023 - 05.2023
Crew Member
McDonald's
05.2022 - 11.2022
High School Diploma -
Pembroke Pines Charter High School
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