Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ellion Pinnock

Lake Worth,FL

Summary

Motivated and results-driven retail professional with over 5 years of experience in customer service, sales, and team leadership. Proven ability to lead teams, drive revenue, and ensure smooth daily operations in fast-paced environments. Strong communicator with a passion for creating a positive customer experience and developing high-performing teams. Seeking to leverage my leadership and operational strengths as an Assistant Store Manager to contribute to a performance-based, customer-focused culture.

Overview

9
9
years of professional experience

Work History

Lead Retail Sales Consultant

Comcast
05.2024 - Current
  • Serve as sales floor leader, coaching and supporting team members to drive performance and uphold store experience standards.
  • Step into leadership responsibilities during store management absences, handling customer escalations, operational needs, and team support.
  • Guide and support new hires through onboarding, training, and ongoing development in tools, technology, and process.

Retail Sales Consultant

Comcast
04.2023 - 05.2024
  • Consistently met and exceeded monthly sales targets, contributing to store performance and revenue growth.
  • Developed strong customer relationships, delivering a high-touch experience that led to repeat business and positive customer feedback.
  • Took initiative in professional development by participating in training programs to enhance product knowledge and industry awareness.
  • Demonstrated flexibility and reliability by working at two different store locations; enrolled in the LOT (Leaders of Tomorrow) program and CRM training.

Bank Teller

TD Bank
01.2022 - 04.2023
  • Delivered exceptional customer service in a high-volume retail banking environment.
  • Processed deposits, withdrawals, and financial transactions accurately and efficiently.
  • Advised customers on banking products and services, maintaining confidentiality and professionalism.

Supervisor

Finish Line
09.2020 - 01.2022
  • Supported the Store Manager with team coaching, sales operations, and customer satisfaction initiatives.
  • Led opening/closing duties, cash handling, and employee scheduling.
  • Improved team performance through coaching, sales strategy discussions, and performance feedback.

Sales Associate

Best Buy
07.2019 - 03.2020
  • Engaged customers with expert product knowledge across categories including tech, gaming, and mobile.
  • Met or exceeded sales goals by promoting value-added services such as Best Buy credit and protection plans.
  • Collaborated with teammates to ensure optimal product placement and customer flow on the sales floor.
  • Demonstrated strong communication and active listening skills, helping guide purchasing decisions and creating a positive shopping experience.

Manager

Monkey Joe’s
05.2016 - 12.2019
  • Managed daily store operations while ensuring a safe and enjoyable environment for guests and team members.
  • Handled escalations, party bookings, and floor supervision while mentoring junior staff.
  • Maintained high levels of operational readiness, customer satisfaction, and team morale.

Education

High School Diploma - Adobe Creative Suite Certified

South Tech Academy
Boynton Beach, FL
05.2018

Skills

  • Team Leadership & Coaching
  • Retail Operations Management
  • Sales & Product Knowledge
  • Customer Experience (CX)
  • Inventory Control & Cash Handling
  • Staff Training & Onboarding
  • Visual Merchandising
  • Scheduling & Performance Monitoring

Timeline

Lead Retail Sales Consultant

Comcast
05.2024 - Current

Retail Sales Consultant

Comcast
04.2023 - 05.2024

Bank Teller

TD Bank
01.2022 - 04.2023

Supervisor

Finish Line
09.2020 - 01.2022

Sales Associate

Best Buy
07.2019 - 03.2020

Manager

Monkey Joe’s
05.2016 - 12.2019

High School Diploma - Adobe Creative Suite Certified

South Tech Academy

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