Summary
Overview
Work History
Education
Skills
Timeline
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Elliona Brown

Augusta,GA

Summary

Results-driven customer service professional with over 5 years of experience in various positions. Proficient in Microsoft Excel, Outlook, and Word. Seeking an opportunity as an Online Customer Support Specialist to leverage dynamic relationship building skills and deliver exceptional service.

Overview

5
5
years of professional experience

Work History

LIVE MESSAGING ADVISOR-TEAM LEAD

MORLEY
08.2022 - 07.2024
  • Managed inbound inquiries expediently through various mediums (chat, phone call, email), demonstrating expertise in case and claim generation; assisted with extended reimbursement periods.
  • Reduced conflict and divisive behaviors to reach productive solutions.
  • Made decisions and resolved issues using critical thinking and analytical skills.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.

OUTBOUND CALL-CENTER REPRESENTATIVE

CallCore Media
Augusta, GA
03.2022 - 08.2022
  • Calculated bills accurately and efficiently while tailoring customer service strategies to accommodate diverse communication styles and personalities, fostering professionalism and diplomacy during challenging phone conversations.
  • Used Excel PivotTables to count, total or average data stored in one large spreadsheet.
  • Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.

GUEST SERVICE REPRESENTATIVE

HOMEWOOD SUITES
Augusta, GA
01.2019 - 03.2022
  • Compute bills, collect and secure payments, produce accurate and timely reports, mentor and train new hires, secure reservations, handle inbound/outbound calls, process nightly audits.

Education

DIPLOMA -

HEPHZIBAH COMPREHENSIVE HIGH SCHOOL
01.2019

Skills

  • Customer Service
  • Training
  • Inventory
  • Management
  • Sales Experience
  • B2B
  • Data Entry
  • Call-Center
  • Problem Solving
  • Payment Processing
  • CRM system communication
  • Multi-tasking
  • Call Control
  • Customer Relationship Management
  • Product Upselling
  • Technical Support
  • Quality Assurance
  • Performance monitoring
  • Appointment Scheduling
  • Call documentation skills
  • Database Research
  • Customer Support
  • System coding
  • Organizational Systems
  • Live camera operations
  • Typing 58 WPM
  • Inbound and Outbound Calling
  • Product Knowledge
  • Complaint resolution
  • Upselling and cross-selling
  • Customer Relationship Management (CRM)
  • Scheduling

Timeline

LIVE MESSAGING ADVISOR-TEAM LEAD

MORLEY
08.2022 - 07.2024

OUTBOUND CALL-CENTER REPRESENTATIVE

CallCore Media
03.2022 - 08.2022

GUEST SERVICE REPRESENTATIVE

HOMEWOOD SUITES
01.2019 - 03.2022

DIPLOMA -

HEPHZIBAH COMPREHENSIVE HIGH SCHOOL

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Elliona Brown