Elliot Burgos
Woonsocket,United States
Summary
Experienced leader with a strong background in building and guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and commitment to excellence. Proven ability to establish and maintain excellent communication and relationships with leadership, coworkers, and clients. Optimistic and efficient learner certified and proficient in MS Office, with a passion for people and effective systems.
Overview
5
5
years of professional experience
Work History
Shipping Clerk
Lenze Americas Corporation
07.2024 - Current
- Fulfills data entry into SAP and Worldship for processing outbound orders, investigating and managing inventory and other related inquiries.
- Checking order items, outgoing package paperwork, and other documentation for accuracy.
- Managed multiple priorities, consistently meeting or exceeding deadlines for shipment dispatches.
- Expedited urgent shipments when necessary, coordinating closely with involved parties to ensure timely delivery without compromising quality standards.
- Implemented innovative packaging solutions, minimizing product damage during transit.
- Enhanced overall productivity by maintaining a well-organized and efficient work area.
Youth Pastor
Revival Christian Center
05.2020 - Current
- Collaborating with leadership and volunteers to develop strategies for growing the congregation's youth ministry program.
- Creating and managing budgets responsibly while prioritizing spending on essential materials needed for programming in line with the organizations vision and goals.
- Maintained accurate records of attendance, event details, financial information, and contact information for all youth ministry participants via Microsoft Office and Excel.
- Increased monthly service attendance from 7 members to 110 by planning and developing marketing strategies utilizing Social Media content, member tracking and effective communication.
- Utilizing public speaking skills to deliver relevant sermons, provide biblical studies classes and leading board meetings for continued program health and growth.
- Planning, organizing and leading successful services stewarding budgets, creating a welcoming and engaging environment, live music, food and building healthy relationships with volunteers, members and guests.
Shipping Clerk
Iwaki America
01.2023 - 07.2024
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.
- Established strong relationships with carriers, enabling prompt resolution of any logistical challenges that arose during transit.
- Streamlined communication between departments, facilitating smooth coordination of shipments and deliveries.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
Customer Service Representative
XPO Logistics
05.2022 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Utilized Excel to manage products, customer information and organize inventory transactions.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Efficiently and accurately completed daily tasks required by leadership.
- Responded to customer requests for products, services, and company information.
Education
Certification - Administrative Office Management
Community Care Alliance
Woonsocket, RI11.2016
Certification - Customer Service
Rockhurst University
Kansas City, MO11.2016
Certification - Microsoft Office Suite
Community Care Alliance
Woonsocket, RI11-2016
High School Diploma -
Beacon Charter for the Arts
06.2016
Skills
- Communication & Public Speaking
- Budget management
- Volunteer management
- Event coordination
- Multimedia presentations
- Team collaboration
- Task prioritization
- Interpersonal skills
- Fundraising
Timeline
Shipping Clerk
Lenze Americas Corporation
07.2024 - Current
Shipping Clerk
Iwaki America
01.2023 - 07.2024
Customer Service Representative
XPO Logistics
05.2022 - 09.2022
Youth Pastor
Revival Christian Center
05.2020 - Current
High School Diploma -
Beacon Charter for the Arts
Certification - Administrative Office Management
Community Care Alliance
Certification - Customer Service
Rockhurst University
Certification - Microsoft Office Suite
Community Care Alliance
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