Elliot Frank
Staunton,IL
Summary
Adept at enhancing guest experiences through exceptional service, I excelled in high-volume dining settings at Denver and Denali Diner, mastering menu specials memorization and guest engagement. My collaborative spirit and food safety awareness ensured customer satisfaction and repeat business, showcasing my ability to balance both hard and soft skills effectively.
Overview
1
1
year of professional experience
Work History
Waiter
Denver and Denali Diner
Stanton, IL
07.2024 - Current
- Served food and beverages to patrons and confirmed complete orders.
- Replenished condiments, silverware, napkins. as needed during meal services.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Took orders from patrons accurately and efficiently.
- Garnished dishes and beverages to serve visually appealing menu items.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Explained menu items, describing ingredients and cooking methods upon request.
- Provided excellent customer service by anticipating guest needs and responding promptly to requests.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Trained new employees to perform duties.
- Provided excellent customer service to ensure repeat customers.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Stocked server areas with supplies before, during and after shifts.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Checked with customers to ensure that they were enjoying their meals.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Presented menus and answered questions regarding items.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Collected tickets and followed proper cash-handling procedures.
- Responded to ad hoc cleaning duties at end of shift.
- Provided assistance with closing tasks such as restocking supplies and cleaning equipment.
- Answered phone calls for reservations or takeout orders in a professional manner.
- Informed customers of daily specials and signature menu items.
- Assisted cooks by prepping ingredients for meals prior to service times.
Waiter
Pink Elephant
Livingston, IL
09.2023 - 07.2024
- Served food and beverages to patrons and confirmed complete orders.
- Replenished condiments, silverware, napkins. as needed during meal services.
- Stocked shelves with supplies such as utensils, cups, glasses.
Candy Store Cashier
Pink Elephant
Livingston, Illinois
09.2023 - 07.2024
- Restocked supplies such as paper rolls for registers, bags for merchandise.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Counted and balanced cashier drawers.
- Built and maintained productive relationships with employees.
Education
Staunton Public HS
StauntonSkills
- Menu item recommendation
- High volume dining
- Large party coordination
- Table setting arrangements
- Menu specials memorization
- Order taking
- Server collaboration
- Guest engagement
- Courteous demeanor
- Cash handling
- Food safety awareness
Timeline
Waiter
Denver and Denali Diner
07.2024 - Current
Waiter
Pink Elephant
09.2023 - 07.2024
Candy Store Cashier
Pink Elephant
09.2023 - 07.2024
Staunton Public HS
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