Elliot Friedman
Lakewood,NJ
Summary
Experienced Project Manager with a proven track record of delivering complex technology projects on-time, within budget, and with high customer satisfaction. Skilled in effective communication, time management, & strategic planning. Seeking a new opportunity to apply my skills and experience in driving successful projects and delivering exceptional results.
Overview
5
5
years of professional experience
Work History
IT Project Manager
ID-Tech Solutions
02.2022 - Current
- Created & implemented project designs & assessments
- Developed project management roadmap to define project objectives, timelines and milestones.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Created technical documentation and project management SOPs to improve project team efficiency
- Partnered with IT staff and technology experts and creating IT Strategies, establishing technology standards and guidelines for design and implementation of projects.
IT Support Coordinator
ID-Tech Solutions
08.2021 - 02.2022
- Developed departmental policies to streamline the dispatch process & vastly improve efficiency & customer satisfaction.
- created training material & trained new dispatchers
- Monitored employee and customer interactions to assess quality of service.
- Led deployment of equipment and allocation of IT personnel for new system launches and software implementation.
- Monitored IT ticket dashboard to ensure timely response time & high customer satisfaction.
- Managed inventory for the IT Dept.
IT Technician
ID-Tech Solutions
02.2018 - 08.2021
- Assisted customers with troubleshooting computers, printers, scanners, SharePoint, network issues & software installations etc.
- Resolved customer complaints and concerns with strong verbal and written communication skills.
- Documented maintenance and repair activities using established methods.
Education
IT Desktop & Network Support Course
PCS
LakewoodSkills
- Communication
- Team Player
- Management
- Organization
- Strategic planning
- Time Management
- Tech Savvy
- Self Motivated
- Customer service
Timeline
IT Project Manager
ID-Tech Solutions
02.2022 - Current
IT Support Coordinator
ID-Tech Solutions
08.2021 - 02.2022
IT Technician
ID-Tech Solutions
02.2018 - 08.2021
IT Desktop & Network Support Course
PCS
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