Elliot Hammoud
Amherst,NY
Summary
Friendly and Intelligible Server with a strong understanding of hospitality and the food and beverage industries. Personable individual possessing strong work ethic, adaptability and exceptional interpersonal skills. Dedicated to delivering positive customer experience through genuine hospitality. Focused on maintaining a professional workplace environment for all and setting high expectations and raising service standards. Adept at working effectively unsupervised and quickly mastering new skills. Highly-motivated employee with desire to take on new challenges.
Overview
6
6
years of professional experience
Work History
Restaurant Team Leader
Zettis Pizza and Pasta
Amherst, NY
02.2022 - 03.2024
- Conducted daily team meetings to discuss operational objectives and customer service standards.
- Ensured compliance with health, safety, sanitation and alcohol regulations in the restaurant.
- Established effective communication channels between front-of-house staff and back-of-house teams.
- Interacted and engaged with patrons to promote friendly environment.
- Delegated work to staff, setting priorities and goals.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Operated the pizza oven, ensuring pizzas were cooked to order.
- Prepared dough and sauce for pizzas according to recipes.
- Prepared multiple orders at once for speedy service.
- Rolled out and stretched dough on counters or tables to form flat crusts of desired size.
- Coordinated with store personnel to ensure opening and closing procedures were followed correctly.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Served food and beverages to patrons and immediately remedied issues with orders.
Server/Bartender
Blue Fire Grille
Buffalo, NY
11.2022 - 01.2024
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Bartender/Server
Bella Vista Ristorante Italiano
Niagara Falls, NY
10.2021 - 11.2023
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
- Developed good working relationships with fellow employees through effective communication.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Electronics Team Leader
Target
Amherst, NY
10.2017 - 12.2020
- Coordinated with other departments to ensure smooth operations of the electronics team.
- Developed strategies to motivate staff members and increase productivity levels.
- Provided exceptional customer service by greeting customers, answering questions, offering assistance with merchandise selection.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Demonstrated knowledge of product features and benefits to customers.
- Assisted customers in locating products throughout the store and online.
- Executed daily opening and closing procedures for the electronics department.
- Upsold accessories that complimented electronic purchases.
- Searched store inventory system to determine whether requested products were available.
Server
The Melting Pot Restaurants Inc.
Buffalo, NY
09.2020 - 10.2021
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times.
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Education
Some College (No Degree) - Data Analytics
Erie Community College
Buffalo, NYSkills
- Customer Service Understanding
- Passion For Customer Satisfaction
- High-Volume Dining
- Attention To Detail
- Restaurant Procedures Knowledge
- Positive, Friendly and Professional Attitude
- Thorough Work Ethic
- Team building
- Interpersonal Communication
- Reliability
- Critical Thinking
- Interpersonal Skills
- Problem-solving aptitude
Affiliations
- Ice Hockey
- College Soccer
- Hockey Scout
Languages
Arabic
Limited
Spanish
Elementary
Accomplishments
- Unanimously Voted Captain of Soccer team in my first full season
Timeline
Server/Bartender
Blue Fire Grille
11.2022 - 01.2024
Restaurant Team Leader
Zettis Pizza and Pasta
02.2022 - 03.2024
Bartender/Server
Bella Vista Ristorante Italiano
10.2021 - 11.2023
Server
The Melting Pot Restaurants Inc.
09.2020 - 10.2021
Electronics Team Leader
Target
10.2017 - 12.2020
Some College (No Degree) - Data Analytics
Erie Community College
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